Telly calling/Telly Caller
3 days ago
Key Responsibilities
- Outbound Calling: Make calls to prospective students who have shown interest (via form fills, events, digital campaigns, etc.) to share information about programs.
- Inbound Handling: Receive calls / respond to inbound enquiries about courses, eligibility, fee structure, admission deadlines, etc.
- Counselling: Understand the student's interests and academic background and suggest suitable programs. Explain course structure, duration, admission criteria.
- Follow-up: Regularly follow up with leads to nurture them — via calls, SMS or emails (if part of process) — to move them through the admission funnel.
- Database Management: Maintain accurate records of all calls and prospective students in the CRM / ERP / lead management system.
- Reporting: Generate MIS (Management Information System) reports on call outcomes, conversion rates, follow-up schedules, and other KPIs.
- Event Participation: Support admission events (open houses, webinars, fairs) by following up with leads, scheduling calls, or preparing pre-event lists.
- Team Collaboration: Coordinate with admissions counselors, marketing team, and other stakeholders for lead handover, feedback, and strategy.
- Quality & Compliance: Ensure calls adhere to university standards (tone, messaging), and data protection / privacy norms.
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Work Location: In person
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