Process Head
17 hours ago
Key Responsibilities
Operational Leadership
- Lead end-to-end operations for corporate health checks and diagnostic services across India.
- Own operational SLAs, TATs, service quality metrics, and client satisfaction outcomes.
- Design and implement scalable operating models for high-volume, multi-location corporate deployments.
Cross-Functional Collaboration
- Work closely with Technology, Product, Sales, Quality, and Client Success teams to ensure seamless service delivery.
- Provide structured operational inputs for product enhancements, automation, and platform optimization.
Team Leadership & Management
- Build, mentor, and manage central and regional operations teams.
- Define performance benchmarks, KPIs, and accountability frameworks.
- Drive a culture of ownership, execution excellence, and continuous improvement.
Client Management & Governance
- Ensure smooth onboarding and rollout for large and complex corporate accounts.
- Lead escalation management, root-cause analysis, and CAPA implementation.
- Drive structured MIS, dashboards, and operational analytics for internal leadership and clients.
Process Excellence & Continuous Improvement
- Develop and institutionalize SOPs, compliance frameworks, QC protocols, and audit mechanisms.
- Leverage technology to automate manual workflows and improve speed, accuracy, and efficiency.
- Drive cost optimization initiatives without compromising service quality.
Required Qualifications & Experience
- BTech / MTech or equivalent technology degree (mandatory).
- 7–12+ years of operations experience, preferably in one or more of the following:
- Corporate health check operations
- Health-tech or diagnostics aggregator environments
- Enterprise wellness or preventive care programs
- Proven experience managing large-scale, multi-city operations.
- Strong analytical, process design, and problem-solving skills.
- Excellent stakeholder management and communication abilities.
- Comfortable operating in a fast-paced, high-ownership environment.
Job Type: Full-time
Work Location: In person
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