Sr. Service Technical Manager

1 week ago

Kothrud Pune Maharashtra, India VR Automation Full time ₹ 50,00,000 - ₹ 72,00,000 per year

Job Title: Senior Service Technical Manager – Aluminium Doors Manufacturing

Department: Service / Technical Support

Location: Near Vanaz

Job Summary:

The Senior Service Technical Manager will lead the technical service operations for aluminium doors and façade systems. This role involves overseeing installation, maintenance, troubleshooting, and after-sales service, ensuring high-quality standards and customer satisfaction.

Key Responsibilities:

  • Lead and manage the service team for installation, commissioning, and maintenance of aluminium doors and glass façade systems.
  • Provide technical support to customers and project teams during and after installation.
  • Review technical drawings and specifications to ensure accurate execution.
  • Develop preventive maintenance schedules and service protocols.
  • Diagnose and resolve complex technical issues related to door systems (sliding, hinged, automated, etc.).
  • Coordinate with design, production, and quality teams to address product or installation challenges.
  • Manage warranty claims and service documentation.
  • Conduct site visits, inspections, and performance evaluations of service engineers.
  • Train service staff and ensure adherence to company standards and safety regulations.
  • Monitor key service performance indicators (response time, resolution rate, customer feedback).
  • Support product improvement initiatives through field feedback.

Qualifications:

  • Diploma / B.E. / B.Tech in Mechanical
  • 3 to 6 years of experience in service or technical management, preferably in aluminium doors, windows, or façade systems manufacturing.

Skills & Competencies:

  • Strong technical knowledge of aluminium profiles, glazing systems, and installation methods.
  • Excellent troubleshooting and analytical skills.
  • Team leadership and project coordination abilities.
  • Good communication and customer-handling skills.
  • Knowledge of AutoCAD, MS Office, and project documentation.
  • Understanding of safety and quality standards in construction and manufacturing.

Key Performance Indicators (KPIs):

  • Service turnaround time
  • Customer satisfaction level
  • Reduction in repeat service calls
  • Team productivity and training efficiency

HR . NEHA

Job Type: Full-time

Pay: ₹40, ₹60,000.00 per month

Work Location: In person

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