Product Trainer

Job Overview : As Product Trainer at Remidio, you will own the end-to-end training ecosystem – from syllabus design to execution, evaluation, and continuous improvement. You will serve as the Centre of Excellence (COE) for Training, collaborating with Clinical, Product, Sales, and Quality/Regulatory teams to build world-class learning programs that directly impact Demo-to-Sales Conversion, Sales Competence, and Product Adoption. You will drive a culture of continuous learning, ensure regulatory compliance, and use data-driven insights to close performance gaps – especially within the sales organization.

Roles and Responsibilities :

1. Drive Centre of Excellence (COE) in Training

• Establish Remidio as a benchmark for training excellence in ophthalmic MedTech.
• Standardize training frameworks across internal teams and external partners

2. Collaborative Syllabus Development

• Partner with **Clinical, Product Management, Sales, and Quality/Regulatory** teams to create **accurate, up-to-date, and role specific training syllabuses.
• Incorporate latest product features, clinical protocols, AI algorithms, and regulatory standards (ISO 13485, FDA, CDSCO).

3. Devise Training Modules in Collaboration with Clinical and Product Teams

• Build modular content:
  • Clinical: Retinal anatomy, DR grading, glaucoma protocols
• Technical: Device operation (FOP, IIS), image acquisition, AI interpretation
• Sales: Demo scripting, objection handling, competitive positioning

4. Formulate Training Plan Based on Performance Gap Analysis of Sales Team

• Conduct **quarterly needs assessments** using:
• Sales Competence Score (target: 90%)
• Demo-to-Sales Conversion %
  • Field observation reports
• Design personalized intervention plans (re-training, shadowing, virtual modules)

5. Training Execution
• Lead **in-person, virtual, and hybrid** training for:

• New hires (onboarding within 7 days)
  • Existing sales team (quarterly refreshers)
• External partners (Sun Pharma, LVPEI, Govt. Optometrists, NGOs)
• Conduct hands-on device workshops, field coaching, and certification exams

6. Drive Performance Metrics of Sales Team

• Own KPIs:
• Demo-to-Sales Conversion % (QoQ improvement)
• Sales Competence Score** (90% team average)
• Training Coverage** (100% within 30 days of onboarding)
• Partner NPS on Training** (8/10) 7. Continuous Improvement
• Update content based on:
• Product launches/updates
• Clinical publications
• Regulatory changes
• Competitor benchmarking
• Collect feedback via post-training surveys, quizzes, and field audits

8. Effectiveness Monitoring

• Track ROI through:
• Pre/post-training performance delta
• Device utilization rates (80% within 60 days)
• Sales pipeline velocity
• Present quarterly Training Impact Reports to leadership

9. Leverage Training Technologies

• Manage LMS (Learning Management System)
• Create micro-learning videos, AR/VR simulations, and gamified quizzes
• Use analytics to personalize learning paths 10. Culture of Learning
• Launch Remidio Learning League – peer-to-peer knowledge sharing
• Mentor high-potential employees into Training Champions
  Organize Train-the-Trainer certification Preferred

Qualifications/ Criteria

• Experience: 4+ years in training & development, preferably in medical devices/healthcare.
• Education: Bachelor's in, Optometry, Ophthalmology.
• Domain Expertise: Deep knowledge of ophthalmic diagnostics (fundus imaging, refraction, AI in DR/glaucoma)
• Training Skills: Proven ability to design & deliver clinical + technical + sales training
• Technical Proficiency: Hands-on with Remidio devices, LMS platforms, e learning tools (Articulate, Canva, etc.)
• Data Orientation: Experience using training analytics to drive business outcomes
• Soft Skills: Exceptional communication, facilitation, stakeholder management, and storytelling.

Department: Sales

Reports to: Head of Sales

Travel: Willing to travel 30-40%

Location: Bangalore, India ( with 40–50% domestic travel)