Client Management Liaison- RCM

Client Management Liaison- RCM

Department: Client Management

Work Location: Hyderabad

Shift Timings: 7.00 PM to 4.00 AM

Position Summary:

The Client Management Liaison plays a key role in supporting the Client Management team by tracking client performance, compiling reporting data, analysing denial trends, and assisting with issue investigation and documentation. This position is ideal for detail-oriented professionals with a foundational understanding of revenue cycle management (RCM) and client relations, who are eager to expand their expertise in client services. The role requires strong analytical skills, effective communication, and a proactive approach to problem-solving in a fast-paced healthcare environment.

It's an individual contributor position operating from our Hyderabad location.

Core Responsibilities

• Prepare client reports using analytics tools or PM systems, including denial reports, AR summaries, and other ad hoc reporting requests.
• Identify and track denial trends and aged AR (>90 days) issues by extracting data and summarizing key findings for internal review.
• Support Client Managers with research and documentation related to client concerns and escalated issues.
• Maintain accurate and timely internal and client-facing reports, issue logs, trackers, and performance databases.
• Participate in internal and external client meetings, contribute to follow-up actions, and provide reporting updates.
• Collaborate with operational departments (billing, coding, A/R) to gather data and insights for Client Manager needs.
• Demonstrate proficiency in Excel, including data summarization, trend analysis, and report preparation.
• Perform additional duties as assigned by management.

Ideal Candidate Traits

• Act as the primary point of contact between clients and the internal RCM team, ensuring clear communication and timely support.
• Monitor daily billing and AR status, proactively identifying risks and communicating solutions to clients.
• Manage client escalations with professionalism, ensuring prompt resolution and satisfaction.
• Facilitate regular client meetings to review AR performance, trends, and operational challenges.
• Deliver detailed weekly and monthly reports on AR metrics, collection status, and financial performance.
• Assist clients in understanding AR workflows, resolving billing disputes, managing denials, and reconciling accounts.
• Collaborate with cross-functional teams (operations, finance, IT) to enhance AR processes and client workflows.
• Support onboarding and training of client teams on AR best practices and RCM systems.
• Identify opportunities for business improvement based on AR data and client feedback.
• Maintain comprehensive documentation of client interactions, action plans, and resolution timelines.
• Demonstrate reliability and follow-through on assigned tasks with a strong customer service orientationeven in internal-facing support.
• Exhibit a willingness to learn and grow within RCM processes and client engagement strategies.

Key Skills & Qualifications

• Bachelors degree in business, Operations Management, Engineering, or a related field
• Minimum 3 years of client-facing experience in U.S. healthcare revenue cycle management, with a focus on operations or quality.
• Strong understanding of end-to-end healthcare billing workflows, RCM processes, and client relationship management.
• Proficient in Practice Management systems and Microsoft Office Suite (Excel, Outlook, Word); familiarity with reporting and analytics tools is a plus.
• Exceptional organizational skills with keen attention to detail and a commitment to accuracy.
• Demonstrated ability to take initiative, follow through on tasks, ask clarifying questions, and work effectively both independently and within a team environment.
• Excellent written and verbal communication skills in English, with the ability to convey complex information clearly and professionally.

Thanks,

Ragini, Nafees, Shivani

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