Membership Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Provide best in class service & customized solutions to High network individuals (HNIs)/Centurion cardholders through lateral thinking and excellent knowledge of travel & lifestyle choices
• Successfully manage & grow the relationship with High Value customers by handling all Travel, Card & Lifestyle aspects of the services
• Assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium Cardholder
• Provide lifestyle advice such as fine dining, theatre/opera recommendations
• Close/convert business based on identified customer needs and provide premium customer service to the card members
• Articulate knowledge about products, services and value proposition to customers especially high-end & luxury
• Handle customer queries regarding Fares & Ticketing and planning customer travel itineraries
• Complete travel & lifestyle reservations accurately and effectively within agreed timeframes
• Pro-actively maintain regular contact with customers and to use detailed knowledge of customer's lifestyle choices to offer relevant value-added propositions
• Deal with high value customer enquiries & effectively probe customers to determine key requirements & to articulate product relevance. This role may be subject to additional background verification checks

6-10 Years of Experience with prior sales experience, food & beverage experience (for lifestyle), travel industry experience (for travel)

• Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
• People Management
• Time Management
• Workload Management

• Knowledge of fares & ticketing
• Knowledge of destinations, geographies
• Problem solving skills
• Elementary Global Distribution System (GDS) skills
• Supplier product knowledge

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.