Member experience Executive

6 days ago

Gurgaon, Haryana, India Fitclub Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job description:

About FitClub

FitClub is a premium fitness destination committed to helping members achieve their health and wellness goals. We are looking for Memmber Experience Executive to manage our member database, enhance customer engagement, and ensure a seamless experience for both existing and new members.

Key Responsibilities.

  • Track inquiries, memberships, renewals, and follow-ups to ensure no lead or client is missed.
  • Support the sales team by assigning and monitoring leads through CRM.
  • Run member engagement campaigns (renewal reminders, offers, trial follow-ups, feedback, etc.).
  • Generate daily, weekly, and monthly reports on leads, conversions, renewals, and member retention.
  • Analyze member data to identify patterns, improve retention strategies, and reduce churn.
  • Work with the front desk, sales, and fitness teams to ensure a smooth member journey from inquiry to renewal.
  • Address member queries related to CRM updates, memberships, or communication.
  • Ensure data security and confidentiality of all member information.

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