Member Experience Associate

2 days ago

Gurgaon, Haryana, India Airblack Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the job:

Airblack is on a mission to help people convert their passion to a livelihood. We do this by providing them with the best knowledge in a way that works, delivered by the top experts. We envision a world where it is easy and sustainable for millions of people to do what they truly love. With the evolution of business tools and social media, creation has been democratized on the internet.

Airblack aims to empower millions of such creators with high-quality courses and help them convert their passion into a sustainable profession.

Responsibilities:

  • Identify and measure the parameters across different touchpoints in a member's journey that are crucial for their experience
  • Respond to chat queries/tickets that come in and maintain excellent first-response metrics
  • Work cross-functionally escalating issues and collaborating with appropriate parties to establish a protocol for new processes
  • Provide periodic on-call support coverage for member issues

Qualifications:

  • Excellent verbal and written communication skills
  • 1-2 years of work experience in a customer-facing role
  • 6 days working - Sundays off
  • Saturday WFH

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