Front Office Executive

10 hours ago


Koramangala, Karnataka, India Finicity Full time

Key Responsibilities

* Greeting and welcoming guests warmly upon arrival and departure.

* Performing efficient check-in (registration, room assignment, key issuance) and check-out (settling bills, gathering feedback).

* Answering the main switchboard and directing calls appropriately.

* Providing information about the hotel's amenities, services, and local attractions (Concierge-like duties).

* Handling routine guest requests (e.g., wake-up calls, extra towels, maintenance).

* Managing online and phone reservations, including inputting, modifying, and confirming bookings.

* Processing payments (cash, card, foreign exchange) accurately and securely.

* Maintaining accurate guest records and logs.

* Coordinating with the Housekeeping department to check room status and prioritize cleaning.

* Communicating with Maintenance regarding any room or facility issues reported by guests.

* Upselling hotel services or higher room categories when appropriate.

Front Desk Manager Roles and Responsibilities

The Front Desk Manager is a leadership and operational role. They are responsible for overseeing the entire front office department, managing the team, and ensuring departmental goals are met.

Job Types: Full-time, Permanent

Pay: ₹16, ₹23,000.00 per month

Work Location: In person



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