It Operations Manager

2 weeks ago

Ballabhgarh, India Eagle Information Systems Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Position Overview:

We are seeking a detail-oriented and technically proficient IT Operations Manager to oversee critical IT functions, with a strong focus on End-User Services (EUS), VIP/Executive Support, and Data Center Operations. This individual will be responsible for managing support teams, ensuring high service quality, and acting as a Subject Matter Expert (SME) for IT operational processes.

The ideal candidate will be ITIL-certified and have a demonstrated ability to manage teams, schedules, resources, and executive-level support with a customer-first mindset.

Key Responsibilities:

IT Operations & Service Delivery:

  • Manage and lead daily IT operations across end-user support, VIP support, and data center activities.
  • Oversee shift schedules, team rotations, and leave management to ensure optimal coverage and service continuity.
  • Serve as the primary point of contact for escalations and ensure resolution within defined SLAs.
  • Implement and enforce IT policies, standards, and procedures aligned with ITIL best practices.

End-User Services (EUS):

  • Oversee support for desktops, laptops, mobile devices, peripherals, and commonly used enterprise applications.
  • Ensure prompt and efficient resolution of tickets and incidents via ITSM tools (e.g., ServiceNow, Freshservice).

VIP/Executive Support:

  • Supervise VIP support engineers and ensure they deliver premium, white-glove support to executives and board members.
  • Set performance expectations and conduct regular reviews to uphold service excellence for high-profile users.
  • Monitor VIP support KPIs and proactively address potential service gaps.

Team & Resource Management:

  • Interview and select candidates for technical support roles, including VIP support engineers.
  • Coach and mentor team members, conduct performance evaluations, and identify training needs.
  • Manage team rosters, shifts, and leave calendars to maintain uninterrupted support services.

Data Center Oversight:

  • Supervise physical and virtual infrastructure in on-prem or co-located data centers.
  • Coordinate with infrastructure teams and vendors for upgrades, maintenance, and capacity planning.
  • Ensure high availability, redundancy, and compliance with business continuity and disaster recovery plans.

Subject Matter Expertise (SME):

  • Act as SME for IT operations, EUS, and VIP supportproviding strategic guidance, technical leadership, and root cause analysis.
  • Collaborate with cross-functional teams on IT projects, upgrades, and service improvement initiatives.
  • Drive continuous improvement and ensure alignment with enterprise IT strategy.

Required Skills and Qualifications:

  • Bachelors degree in Computer Science, Information Technology, or related field.
  • Minimum 10 years of experience in IT operations, with at least 5 years in a managerial role.
  • ITIL Foundation certification (mandatory); ITIL Intermediate or Expert preferred.
  • Strong knowledge of ITSM practices, VIP support environments, and data center management.
  • Experience in managing teams, conducting interviews, scheduling shifts, and handling team administration.
  • Excellent interpersonal and communication skills, with a high degree of professionalism and discretion.

  • Information Technology Operations Manager

    3 weeks ago

    Ballabhgarh, India Texnere Full time

    ITSM Operations Manager is responsible for overseeing the design, implementation, and continuous improvement of IT Service Management processes and practices. The role involves managing ITIL-based service operations, ensuring service levels are met, enhancing customer satisfaction, and driving operational excellence across IT support functions....

  • Operations Manager

    5 days ago

    Ballabhgarh, India Aforeserve Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    JOB RESPONSIBILITIESLead and manage all core ITSM functions, including Incident, Request, Problem, and Change Management.Track, monitor, and ensure timely resolution of tickets logged in the ITSM tool; escalate as necessary to avoid SLA breaches.Identify potential escalations, communicate with relevant stakeholders, and drive prompt corrective action.Ensure...

  • Regional Manager

    2 weeks ago

    Ballabhgarh, India Catalydd Engineering And Consulting Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Go through our company website as well for more information about company.Job DescriptionJob Title: Regional Manager (Heading for Oprs & BD)Reporting: Head-TPI ServiceRole Overview:The Regional Head will be responsible for driving business growth, managing operations, and ensuring overall profitability in the assigned region. This role requires strong...

  • IT Manager, Ballabgarh

    7 days ago

    Ballabhgarh, India Goodyear Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    As an IT Manager, you lead the strategic and operational delivery of IT services across the organization. You ensure that systems, infrastructure, and applications run reliably, securely, and in alignment with business goals. You drive continuous improvement, manage budgets, and build a high-performance team that supports both local and regional...

  • AOD Melter, 5+ yrs, Ballabgarh

    2 weeks ago

    Ballabhgarh, India Starwire Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job PurposeTo independently operate and monitor the AOD for producing stainless steel and other alloy steels by controlling the decarburization, reduction, and refining processes, ensuring safety, quality, and production targets are met.Qualifications & SkillsEducation: Diploma or Bachelor's Degree in Metallurgy / Mechanical / Production...

  • Branch Manager

    5 days ago

    Ballabhgarh, Faridabad, Khekada, India IFL Finance Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Branch ManagerCandidates having minimum 5 years of work experience in NBFC/ (Gold Loan) Business Development, Sales, Operations or Marketing role at the Managerial Level.Graduates or Post GraduatesJob Description- -Handling branch team, guide them, train them for best customer services.Target achievement of the branch and customer service.Cross selling of...

  • Back Office Cum Accounts Executive

    2 weeks ago

    Ballabhgarh, Delhi-NCR, India Balance Ayurveda Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    About the Role We are seeking a detail-oriented and proactive Back Office Executive to manage accounts, inventory, and order operations, while ensuring seamless communication with customers and partners. This role demands efficiency with Tally Prime, strong organisational skills, and the ability to balance backend tasks with front-end customer interaction....

  • Production Head

    2 weeks ago

    Ballabhgarh, Faridabad, Palwal, India Amar Udyog Full time ₹ 10,00,000 - ₹ 30,00,000 per year

    A Production Head in a foundry oversees and manages all aspects of metal casting production, including daily operations, production planning, quality control, and safety. Key responsibilities involve optimizing processes, leading and developing staff, ensuring regulatory compliance, and coordinating with other departments to meet production goals and...

  • Dispatch Executive

    2 days ago

    Ballabhgarh, Delhi-NCR, India Balaji Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Dispatch Executive cum Stock Manager is responsible for overseeing the dispatch of goods, managing stock levels, coordinating with internal teams and logistics partners, and ensuring smooth inventory and delivery operations. This role ensures that products are dispatched accurately, stock is maintained properly, and records are updated in a timely...