Hiring for Service Desk

5 days ago


Navi Mumbai, Maharashtra, India Thinkpod HR Solutions Private Limited Full time ₹ 6,50,000 - ₹ 28,00,000 per year

Hiring for Service desk

Location: Ghansoli Andheri

Experience: 2 to 8yrs Experience

CTC 6.5LPA

Shifts: US Shifts

Weekends: 2 Rotational week off

Education: HSC /Graduate

Key Responsibilities: Provide first-level technical support for desktops, laptops, and peripheral devices. Troubleshoot and resolve issues related to Active Directory (AD), Exchange, and Office 365 (O365). Assist with user account management, password resets, and access control in Active Directory. Provide support for Microsoft Exchange (mailbox issues, shared mailboxes, distribution lists). Troubleshoot O365 applications (Teams, Outlook, OneDrive, SharePoint, etc.). Diagnose and resolve hardware and software issues for Windows/Mac devices. Support Intune, LANDesk, SCCM, and ensure compliance with antivirus policies. Follow ITIL best practices for incident, request, problem, and change management. Document troubleshooting steps, resolutions, and maintain an updated knowledge base. Communicate effectively with US-based employees and provide excellent

Notice Period: Immediate

Contact- Aishwarya / mail on

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