Field Support Engineer

3 days ago

Bhubaneshwar, Odisha, India Indus Towers Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

ESH Compliance

  • Site Hygiene; compliance to organizational requirements
  • Adhering to SOPs
  • Ensuring correctly rated equipments.
  • Ensure use of PPE by self and technicians
  • Support in regular training on ESH and also ensure that safe practices are being following at Tower Site
  • Ensure issue and usage of PTW for every activity being done at a site

Customer Management

  • Provide supports for outage escalation by OPCOs
  • Site access supports as and when applicable for tenants
  • Maintain healthy customer relationship
  • Supervise Site upgrades as per specification and provide support for RFS activities

Site Quality & process compliance

  • Maintain excellent level of site quality (proper cable laying, correct temperature, correct settings, site in Auto, etc.)
  • Identify Gap against specification and ensure timely corrections
  • Periodic audit to ensure that civil/tower electrical and other Infrastructure are in best state.
  • Ensure ZERO quality/operational process non compliance
  • Compliance checking of quality of technicians, partners, spares including any ethical issues

Energy Management

  • Identifying high Diesel consumption sites and recommending their remedy action
  • Minimizing EB faults
  • Facilitating in converting non EB sites to EB sites
  • DCEM Compliance
  • DG running hrs. compliance

Uptime

  • Drive Uptime for all Customers. Maintain infra uptime as per MSA/KPI's
  • RCA of outages and prepare corrective action plan to avoid repetitions.
  • 100% Site Automation and Alarm integration with NOC. Alarm & Metering correction at Site.
  • 100 % compliance on PM
  • Site visit and closure of punch points

Team Management

  • Technician performance evaluations
  • Identify training needs of technicians and plan for development
  • Site allocation, discipline management for technicianseam Management

Landlord Management

  • Compliance of sites access process
  • Maintains high level of landlord engagement to ensure 24*7 access and facilitate upgrade / planned event / installation and other operational work at site
  • Resolution of hygiene related trouble tickets to ensure landlord satisfaction
  • Preferred candidate profile

Perks and benefits

As per industry standards

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