
Field Support Engineer
3 days ago
Role & responsibilities
ESH Compliance
- Site Hygiene; compliance to organizational requirements
- Adhering to SOPs
- Ensuring correctly rated equipments.
- Ensure use of PPE by self and technicians
- Support in regular training on ESH and also ensure that safe practices are being following at Tower Site
- Ensure issue and usage of PTW for every activity being done at a site
Customer Management
- Provide supports for outage escalation by OPCOs
- Site access supports as and when applicable for tenants
- Maintain healthy customer relationship
- Supervise Site upgrades as per specification and provide support for RFS activities
Site Quality & process compliance
- Maintain excellent level of site quality (proper cable laying, correct temperature, correct settings, site in Auto, etc.)
- Identify Gap against specification and ensure timely corrections
- Periodic audit to ensure that civil/tower electrical and other Infrastructure are in best state.
- Ensure ZERO quality/operational process non compliance
- Compliance checking of quality of technicians, partners, spares including any ethical issues
Energy Management
- Identifying high Diesel consumption sites and recommending their remedy action
- Minimizing EB faults
- Facilitating in converting non EB sites to EB sites
- DCEM Compliance
- DG running hrs. compliance
Uptime
- Drive Uptime for all Customers. Maintain infra uptime as per MSA/KPI's
- RCA of outages and prepare corrective action plan to avoid repetitions.
- 100% Site Automation and Alarm integration with NOC. Alarm & Metering correction at Site.
- 100 % compliance on PM
- Site visit and closure of punch points
Team Management
- Technician performance evaluations
- Identify training needs of technicians and plan for development
- Site allocation, discipline management for technicianseam Management
Landlord Management
- Compliance of sites access process
- Maintains high level of landlord engagement to ensure 24*7 access and facilitate upgrade / planned event / installation and other operational work at site
- Resolution of hygiene related trouble tickets to ensure landlord satisfaction
- Preferred candidate profile
Perks and benefits
As per industry standards
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