Software Engineer Level 2 Support
2 weeks ago
Job Title: Software Engineer – L2 Support
Department:
Engineering / Technical Support
Location:
Bhubaneswar, Odisha
Role Summary:
We are looking for a highly skilled and analytical
Software Engineer (Level 2 Support)
to join our engineering support team. This role involves
troubleshooting complex technical issues
, identifying root causes, and collaborating with engineering, product, and customer support teams to ensure system reliability and customer satisfaction.
Key Responsibilities:
- Own and resolve
high-priority technical escalations
that go beyond L1 capabilities. - Perform
deep-dive root cause analysis
(RCA) of production incidents and system anomalies - Collaborate with DevOps, QA, and development teams to roll out hotfixes, patches.
- Analyse logs, databases, APIs, and distributed systems to identify bottlenecks or failures
- Document workarounds, fixes, and technical FAQs for the knowledge base
- Participate in
incident management
,
postmortems
, and
on-call rotations - Suggest and implement
tooling, monitoring, and automation
to reduce repeat issues
Required Skills:
- 2–4 years of experience in
software application support - Good debugging skills in
Java / ReactJS - Proficient with
SQL
,
log analysis
, and
RESTful APIs - Must speak English, Hindi & Odia.
- Good to have
cloud platforms
(AWS / GCP / Azure) and monitoring tools (Prometheus, ELK) - Exposure to production systems and
incident response
best practices - Excellent communication and collaboration skills with engineering and non-technical teams
-
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