Software Engineer Level 2 Support

2 weeks ago


Bhubaneshwar, Odisha, India CureBay Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Software Engineer – L2 Support

Department:
Engineering / Technical Support

Location:
Bhubaneswar, Odisha

Role Summary:

We are looking for a highly skilled and analytical
Software Engineer (Level 2 Support)
to join our engineering support team. This role involves
troubleshooting complex technical issues
, identifying root causes, and collaborating with engineering, product, and customer support teams to ensure system reliability and customer satisfaction.

Key Responsibilities:

  • Own and resolve
    high-priority technical escalations
    that go beyond L1 capabilities.
  • Perform
    deep-dive root cause analysis
    (RCA) of production incidents and system anomalies
  • Collaborate with DevOps, QA, and development teams to roll out hotfixes, patches.
  • Analyse logs, databases, APIs, and distributed systems to identify bottlenecks or failures
  • Document workarounds, fixes, and technical FAQs for the knowledge base
  • Participate in
    incident management
    ,
    postmortems
    , and
    on-call rotations
  • Suggest and implement
    tooling, monitoring, and automation
    to reduce repeat issues

Required Skills:

  • 2–4 years of experience in
    software application support
  • Good debugging skills in
    Java / ReactJS
  • Proficient with
    SQL
    ,
    log analysis
    , and
    RESTful APIs
  • Must speak English, Hindi & Odia.
  • Good to have
    cloud platforms
    (AWS / GCP / Azure) and monitoring tools (Prometheus, ELK)
  • Exposure to production systems and
    incident response
    best practices
  • Excellent communication and collaboration skills with engineering and non-technical teams


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