International Contact Center

Good Experience in Contact CenterContact Center BA/SME (Genesys knowledge preferred)Main ResponsibilitiesResponsible for working with business/product owner and gathering requirementsDefine HOOs, Skills, IVR prompts, priorities and other configuration detailsDefine requirements around WFM and QMConsolidate and simplify IVR flows by optimizing flowsDefine...

Role: Unified Contact CenterExp: 8-10yrsLocation: BangaloreImm-30 days Notice PeriodJDConduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business...

This role is for one of the Weekday's clients Min Experience: 5 years Location: Bengaluru JobType: full-time As a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...

This role is for one of the Weekday's clients Min Experience: 5 years Location: Bengaluru JobType: full-time As a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...

This role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: BengaluruJobType: full-timeAs a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...

This role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: BengaluruJobType: full-timeAs a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...

Job Title: Contact Center SME – Auto Dialer Implementation (Collection Department)Location: Papua New GuineaFull TimeInitial 2-3 months- travels to PNG after that Remote working from India PNG shift (3.30 am IST onwards).About the Role:We are looking for a Subject Matter Expert (SME) in Contact Center Technologies to lead the implementation of an Auto...

Job Summary:We are seeking an experiencedAWS Contact Center Architectwith strong expertise inAmazon Connectand cloud technologies. The ideal candidate will design, implement, and optimizecloud-based contact center solutionsfor enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...

If you have strong expertise in Genesys Cloud CX, Amazon Connect, and Nice CXOne, along with solid development skills in Java, , and React, we'd love to hear from youExperience: 12–15 YearsLocation: BangaloreWork Mode: WFONotice Period: Immediate to 15 DaysKey Responsibilities:Design and architect Cloud Contact Center solutions using Genesys / Amazon...

About the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.Job Title: IVR –...