Technical Support Engineer
4 days ago
Role & responsibilities
- Respond to and resolve escalated technical issues from L1 support related to desktops, laptops, printers, mobile devices, and software applications.
- Perform advanced troubleshooting of operating systems (Windows/macOS), hardware components, and network connectivity issues.
- Manage user accounts, profiles, permissions, and group policies in Active Directory.
- Install, configure, and maintain system software, drivers, and standard business applications.
- Provide remote and on-site support as needed for end-users.
- Collaborate with system and network teams for escalated issues or infrastructure-level concerns.
- Maintain asset inventory and assist with hardware lifecycle management (deployment, upgrades, replacements).
- Document support procedures, issue resolutions, and knowledge base articles.
- Ensure compliance with company IT policies and data protection protocols.
- Participate in incident management and root cause analysis.
- Provide support during IT projects, migrations, and system rollouts.
Preferred candidate profile
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