Hiring For international Banking chat process
3 days ago
Key Responsibilities
- Handle inbound chat inquiries from international customers related to banking products and services.
- Assist customers with online banking, fund transfers, account management, card services, and transaction status.
- Provide accurate and timely information while ensuring a high level of customer satisfaction.
- Follow up on unresolved customer queries to ensure issue resolution.
- Maintain up-to-date knowledge of banking procedures, products, and compliance policies.
- Document all interactions and updates in the system accurately.
- Meet performance metrics such as chat handling time, first contact resolution, and customer satisfaction.
Escalate complex issues to relevant departments or supervisors when necessary.
B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
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