hiring For international chat process

3 days ago

Bengaluru, Karnataka, India Firstsource Full time US$ 40,000 - US$ 80,000 per year

Role & responsibilities

  • Handle customer queries through live chat, email, or messaging platforms.
  • Provide real-time assistance to international clients for product or service-related issues.
  • Resolve customer complaints in a professional and timely manner.
  • Maintain a high level of customer satisfaction by ensuring prompt and accurate responses.
  • Record and document interactions in the CRM system.
  • Coordinate with internal departments to ensure customer issues are resolved.
  • Meet performance metrics such as response time, resolution time, and customer satisfaction.

Key Skills Required:

  • Excellent written communication skills in English.
  • Ability to handle multiple chat conversations simultaneously.
  • Basic technical knowledge to troubleshoot customer issues (based on product/service).
  • Good interpersonal skills and customer-centric attitude.
  • Willingness to work in night shifts or rotational shifts.
  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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