CRM Executive
4 days ago
Role & responsibilities
- Build and maintain customer relationships, ensuring satisfaction and loyalty.
- Manage and update CRM software with customer data and interactions.
- Generate leads and follow up to convert prospects into customers.
- Address customer queries and ensure prompt issue resolution.
- Provide sales support through upselling and cross-selling opportunities.
- Collect customer feedback to improve service quality.
- Prepare regular reports and maintain accurate customer records.
Preferred candidate profile
- Strong communication and problem-solving skills.
- Proficient in CRM software and MS Office.
- Customer-focused with attention to detail.
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