Client Experience Coordinator
5 days ago
Job description:
Job Title: Client Experience Coordinator
Location: Kozhikode ,(Work from Office)
Job Type: Full-Time
Start Date: Immediate
Company Description:
OPPAM Wellness Pvt Ltd is Kerala's leading inclusive mental health platform, operating across 30+ countries. We are dedicated to breaking mental health stigma and making therapy accessible, affordable, and culturally sensitive. Backed by a passionate community of mental health professionals and advocates, OPPAM has supported over 4,000+ service seekers with 24/7 care. Our approach is deeply compassionate, intersectional, and rooted in the belief that mental health support should be available to everyone, everywhere.
About The Role:
We're looking for a empathetic, thoughtful, and detail-oriented person to join us as a Client Happiness Coordinator. In this role, you'll help make sure every client feels , supported, and appreciated.
You'll be there to answer questions, solve problems, and check in regularly — always with a warm, professional touch. Your goal is to make each client experience smooth, and positive.
Key Responsibilities:
- Serve as the contact for client communications via phone, email, and chat.
- Respond promptly and professionally to client inquiries.
- Track and follow up on client satisfaction on a regular basis.
- Responsible for improving the overall client experience.
- Support clients in their healing journey with empathy and care.
- Collaborate closely with the team, especially the Client Support team and Psychologists.
- Proactively identify opportunities to enhance the client experience.
- Maintain detailed records of client interactions.
- Collect reviews to improve brand visibility.
Requirements:
- Bachelor's degree in Psychology or related field.
- 0–1 years of experience in customer service, client-facing roles in health sector or related fields
- Strong interpersonal, communication, and problem-solving skills.
- Empathetic, patient, and detail-oriented.
- Positive attitude and passion for creating delightful client experiences.
Why to Join Us ?
- A supportive and collaborative team culture.
- Opportunity to make a direct impact on client satisfaction .
- A chance to grow, learn, and shape the client experience.
- Room to bring your personality and ideas to the table.
- Opportunities for growth and learning.
Job Types: Full-time, Permanent
Work Location: In person
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