Customer Support Representative

21 hours ago

Gachibowli Hyderabad Telangana, India Intelex Systems Pvt Ltd Full time ₹ 1,08,000 - ₹ 2,16,000 per year

Job Overview:

We are seeking a dedicated and personable Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a genuine desire to help others.

Experience :

  • 0-1 Year Experience

Key Responsibilities:

  • Customer Interaction:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.

Provide accurate information about products, services, and company policies.

  • Issue Resolution:

Troubleshoot and resolve customer issues or complaints effectively and efficiently.

Escalate complex issues to the appropriate department or supervisor when necessary.

  • Documentation:

Maintain detailed records of customer interactions, transactions, comments, and complaints.

Update customer information and track follow-up actions.

  • Product Knowledge:

Develop a deep understanding of our products and services to provide informed assistance.

Stay updated on product updates, changes, and company policies.

  • Customer Satisfaction:

Strive to exceed customer expectations and achieve high levels of customer satisfaction.

Follow up with customers to ensure issues are resolved and gather feedback on service quality.

  • Team Collaboration:

Work closely with other team members and departments to resolve customer issues and improve processes.

Participate in training sessions and team meetings to stay informed and enhance skills.

Qualifications:

Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Experience: Proven experience in a customer service or support role is preferred.

Skills:

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to handle stressful situations calmly and professionally.

Proficiency in using customer support software and tools (e.g., CRM systems, helpdesk platforms).

Working Conditions:

Full-time available.

May require occasional evening or weekend shifts depending on business needs.

Job Type: Full-time

Pay: ₹9, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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