Customer Support Representative

1 day ago

Gurgaon Gurugram Hyderabad Secunderabad Telangana, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Representative

We are seeking a skilled and customer-focused individual to join our team as a Customer Support Representative. This role requires strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service by responding to customer inquiries, resolving issues, and addressing concerns in a timely and professional manner.
  • Problem-Solving: Analyze and resolve complex customer complaints in a fair and courteous manner.
  • Communication: Communicate effectively with customers through various channels, including phone, email, and live chat.
  • Ticket Management: Manage and prioritize customer tickets efficiently, ensuring prompt resolution and follow-up as needed.
Requirements:
  • Education: High school diploma or equivalent required; additional certification in customer service is an asset.
  • Experience: Proven experience in a customer-facing role, preferably in a call center or similar environment.
  • Skillset: Excellent written and verbal communication skills, with the ability to multi-task and work under pressure.
Benefits:
  • Opportunity to grow and develop your career in a dynamic and supportive environment.
  • Competitive compensation package, including benefits and incentives.
What We Offer:
  • A positive and inclusive work culture that values diversity and teamwork.
  • A comprehensive training program to help you succeed in your role.

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