Customer Support Expert

7 days ago

Hyderabad Secunderabad Telangana, India beBeeSupport Full time
Job Title:

Customer Support Representative

About the Role:

We are seeking a highly skilled and experienced Customer Support Representative to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

The Customer Support Representative will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. This may involve responding to emails, phone calls, and chats, as well as collaborating with colleagues to ensure seamless customer service.

The successful candidate will possess strong analytical skills, attention to detail, and the ability to think critically. They will also be able to communicate complex information in a clear and concise manner, and be comfortable working in a dynamic and ever-changing environment.

Key Responsibilities:
  • Customer Inquiries: Respond to customer inquiries via phone, email, or chat, and resolve issues in a timely and professional manner.
  • Issue Resolution: Investigate and resolve customer complaints in a fair and efficient manner.
  • Collaboration: Work collaboratively with colleagues to ensure seamless customer service and achieve team goals.
Requirements:
  • Education: Graduate (Any stream)
  • Language Fluency: Must be fluent in Telugu + Hindi
  • Communication: Strong verbal communication and listening skills
  • Computer Skills: Familiarity with MS Office (Excel & Word)
Work Environment:

This is a full-time position that requires the ability to work from our office at Queens Plaza, Begumpet, Hyderabad.

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