Customer Support Specialist

2 days ago


Hyderabad Secunderabad Telangana, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

We are seeking a skilled and dedicated professional to join our team as a Customer Support Specialist. The successful candidate will be responsible for handling customer inquiries via phone or chat in a professional and courteous manner.

This role involves providing exceptional customer service, troubleshooting issues, and escalating complex problems to senior staff members. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and the capacity to work under pressure.

  • Main Responsibilities:
  • Troubleshoot customer complaints and provide effective solutions
  • Document all interactions accurately and maintain a high level of customer satisfaction
  • Meet performance metrics such as response time and resolution rate
Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

  • Essential Skills:
  • Excellent written and verbal communication skills
  • Problem-solving skills and analytical thinking
  • Able to work in a fast-paced environment
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, comprehensive training, and opportunities for career advancement.

About Us

We are a dynamic and innovative company committed to delivering exceptional customer experiences. Our mission is to provide top-notch support services that exceed our customers' expectations.



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