Customer Support Specialist

2 days ago


Hyderabad Secunderabad Telangana, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
About the Role

We are seeking an experienced Customer Support Specialist to provide top-notch technical assistance to our clients.

Main Responsibilities
  • Deliver exceptional customer service via phone, email, and chat channels.
  • Investigate and resolve complex technical issues related to our products and services.
  • Collaborate with cross-functional teams to address intricate problems.
  • Maintain accurate records of customer interactions and support cases.
  • Contribute to the development and enhancement of support processes and documentation.
Necessary Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 3-6 years of experience in a customer-facing or technical support role.
  • In-depth knowledge of software applications and troubleshooting methodologies.
  • Familiarity with ticketing systems and CRM platforms.
  • Superb communication skills, both verbal and written.
  • Able to work independently and as part of a collaborative team.
  • Strong problem-solving skills and attention to detail.


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