Team Lead-Tele Collections
12 hours ago
Job Summary:
We are seeking an experienced
Team
Lead-Tele Collections
to lead our collections team and drive revenue growth by effectively managing and recovering outstanding debts. The successful candidate will have excellent communication skills, strong leadership abilities, and a proven track record in collections.
Key Responsibilities:
- Lead and motivate a team of Tele Collections executives to achieve targets and improve productivity.
- Develop and implement effective collections strategies to maximize recoveries and minimize losses.
- Monitor team performance, identify areas for improvement, and implement corrective actions.
- Build and maintain strong relationships with customers, negotiate payment plans, and resolve disputes.
- Provide regular reports on collections performance, analyze data, and identify trends to inform future strategies.
- Continuously evaluate and improve collections processes to enhance efficiency and effectiveness.
Requirements:
- Bachelors or Masters degree.
- 6+ years of experience in Tele Collections, Team Handling.
- Excellent communication, negotiation, and leadership skills.
- Strong understanding of collections principles, regulations, and laws.
- Relevant certifications in collections or a related field are desirable.
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