
Associate – Operations
22 hours ago
Job Description :
- Ensure 100% accuracy in daily inward processing of goods.
- Ensure 100% accuracy in daily outward dispatch of goods.
- Maintain 100% compliance in inventory preservation.
- Monitor stock levels daily with complete accuracy.
- Conduct monthly inventory audits ensuring zero variance.
- Achieve and maintain a Customer Satisfaction Index (CSI) score greater than 4.
- Reduce defects in stockyards to less than 0.2%.
- Ensure a minimum of 95% compliance in Stock Quality Inspections (SQI).
- Implement at least one Kaizen (continuous improvement) initiative per stockyard each month.
- Maintain 100% adherence to model operational processes.
- Report 100% of near-miss incidents accurately and timely.
- Achieve 100% performance in Goods Receipt Note (GRN) processing with no pending entries.
- Generate gate passes daily with 100% accuracy.
- Update Proof of Delivery (POD) status with more than 97% accuracy.
- Submit all billing documentation on time with 100% compliance.
- Ensure timely and 100% submission of all MIS reports related to primary stockyards, BBND stockyards, gate passes, and SLA compliance.
- Prepare and submit the Monthly Review Meeting (MRM) presentation, including validated data and supporting evidence, by the 4th of every month.
- Drive revenue growth according to budget targets (e.g., 20.66 Cr for FY-25).
- Achieve margin growth according to budget targets (e.g., 2.53 Cr for FY-25).
- Manage monthly collections, including: TSY (Third-Party Stockyard) collection. Stockyard collections from stakeholders.
- 100% monthly billing of stockyards to customers.
- Increase the percentage of business processed through Logistics Fulfillment (LF) channels.
- Conduct monthly Business Associate (BA) reviews:
- Document all BA reviews with written Minutes of Meeting (MOM) each month.
- Complete a quarterly review of all BA-managed stockyards.
- Ensure timely monthly payments from stakeholders and complete TSY collections from Business Associates (BAs) and Clearing & Forwarding (C&F) agents.
- Maintain CSI scores above 4 consistently and ensure closure of all service tickets within 7 days.
- Achieve MSCares scores as per the required index
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