Associate – Operations

2 days ago

Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description :

  • Ensure 100% accuracy in daily inward processing of goods.
  • Ensure 100% accuracy in daily outward dispatch of goods.
  • Maintain 100% compliance in inventory preservation.
  • Monitor stock levels daily with complete accuracy.
  • Conduct monthly inventory audits ensuring zero variance.
  • Achieve and maintain a Customer Satisfaction Index (CSI) score greater than 4.
  • Reduce defects in stockyards to less than 0.2%.
  • Ensure a minimum of 95% compliance in Stock Quality Inspections (SQI).
  • Implement at least one Kaizen (continuous improvement) initiative per stockyard each month.
  • Maintain 100% adherence to model operational processes.
  • Report 100% of near-miss incidents accurately and timely.
  • Achieve 100% performance in Goods Receipt Note (GRN) processing with no pending entries.
  • Generate gate passes daily with 100% accuracy.
  • Update Proof of Delivery (POD) status with more than 97% accuracy.
  • Submit all billing documentation on time with 100% compliance.
  • Ensure timely and 100% submission of all MIS reports related to primary stockyards, BBND stockyards, gate passes, and SLA compliance.
  • Prepare and submit the Monthly Review Meeting (MRM) presentation, including validated data and supporting evidence, by the 4th of every month.
  • Drive revenue growth according to budget targets (e.g., 20.66 Cr for FY-25).
  • Achieve margin growth according to budget targets (e.g., 2.53 Cr for FY-25).
  • Manage monthly collections, including: TSY (Third-Party Stockyard) collection. Stockyard collections from stakeholders.
  • 100% monthly billing of stockyards to customers.
  • Increase the percentage of business processed through Logistics Fulfillment (LF) channels.
  • Conduct monthly Business Associate (BA) reviews:
  • Document all BA reviews with written Minutes of Meeting (MOM) each month.
  • Complete a quarterly review of all BA-managed stockyards.
  • Ensure timely monthly payments from stakeholders and complete TSY collections from Business Associates (BAs) and Clearing & Forwarding (C&F) agents.
  • Maintain CSI scores above 4 consistently and ensure closure of all service tickets within 7 days.
  • Achieve MSCares scores as per the required index

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