
Operations Associate
15 hours ago
Client Account Manager – Operations Associate
Location: Malad
About the Role
SecureSearch is looking for a proactive Client Account Manager (Associate) to own client relationships and ensure smooth delivery of background verification services. You'll be the key link between clients and internal teams, driving service excellence and client satisfaction.
What You'll Do
- Be the primary point of contact for clients and manage end-to-end relationships.
- Ensure timely closure of background verification cases as per SLAs & TATs.
- Generate & share MIS reports, analyze trends, and suggest process improvements.
- Collaborate with operations, compliance, and tech teams for seamless delivery.
- Support client onboarding, portal training, and ongoing engagement.
What We're Looking For
- Bachelor's degree (any discipline).
- 0–1 years' experience in client servicing (background verification experience preferred).
- Excellent communication & relationship management skills.
- Strong attention to detail, multitasking ability, and problem-solving mindset.
- Good knowledge of MS Excel & reporting.
Why Join Us?
- Work in a fast-growing and dynamic industry.
- Be part of a collaborative & inclusive work culture.
- Directly impact client success and business growth.
- Opportunities to learn and grow across client servicing & operations.
Job Types: Full-time, Permanent, Fresher
Pay: ₹14, ₹17,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Application Question(s):
- Are you an Immediate Joiner?
- How many years of experience do you have in Excel?
- Do you have Knowledge or Experience in V Lookup and Pivot Table ?
- Rate your English out of 10?
Work Location: In person
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