Process Trainer

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. 

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.

Your Role As a Process Trainer, you will be responsible for delivering end-to-end recruitment process and tools training to RPO delivery teams supporting client programs. The role requires strong understanding of client-specific processes, recruitment systems, and change management practices. This role involves conducting end-to-end training on client-specific recruitment processes, designing and delivering refresher programs, evaluating learning outcomes, and ensuring adherence to process standards to maintain SLA compliance. You will partner with internal stakeholders and clients to ensure all delivery teams are fully trained, compliant, and up to date on evolving processes, tools, and best practices.

Your Responsibilities, Impact & Contribution

• Understand the client's recruitment workflow, technology stack (ATS/CRM tools), and translate it into effective training content, SOPs, and documentation.

• Attend initial training sessions conducted by the client for contractor-designated trainers for new product rollouts, policy or procedure changes, or product enhancements.

• Design, develop, and deliver comprehensive training programs, including onboarding, refresher, and upskilling sessions, based on client standards.

• Lead and manage structured training programs covering end-to-end process training for all new hires based on the client's recruitment processes, and systems. tools, and compliance requirements.

• Onboard and train replacement personnel resulting from attrition without impacting service operations.

• Conduct periodic process assessments and create quarterly evaluation tests to measure team understanding and compliance.

• Provide ongoing training and relevant support to personnel in accordance with new training modules developed by the client or as required to maintain competency.

• Work collaboratively with operations, quality, and audit teams to ensure process adherence and identify training gaps by developing process checkpoints and audits, and tracking training effectiveness through evaluations, feedback surveys, and performance metrics.

• Create data-driven reports on training attendance, completion, and impact on delivery performance.
• Continuously update training content to reflect any client process changes or updates.

• Support new process rollouts by preparing training material, FAQs, and assessment modules.

• Maintain confidentiality of all client-specific training materials, as they are considered the client's confidential information.

• Partner closely with client and internal SMEs to ensure consistent delivery of global standards and best practices.

• Drive continuous improvement by leveraging data insights and recommending enhancements to content or methodology.

• 8–10 years of experience in recruitment operations or training delivery, preferably in an RPO or client-facing setup.

• Bachelor's degree required; postgraduate or professional training certification preferred.

• Strong understanding of full-cycle recruitment, process flows, sourcing tools, and ATS/CRM systems (Workday, Avature, etc.).

• Data-savvy with ability to interpret and report training metrics, trends, and outcomes.

• Excellent communication, presentation, and stakeholder engagement skills.

• Exposure to change management or process transformation initiatives preferred.

• Experience with instructional design, virtual facilitation tools, and e-learning content development is an advantage.

• Ability to work under tight SLAs and deliver results in a high-performance environment.

• Proactive, structured, and capable of managing multiple training schedules simultaneously.

As a workplace, we focus on relationships – with each other, our clients and our candidates. In fact, serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what's its like to work at AGS by searching #LifeAtAGS on any social network and do visit us