Customer Support Executive

1 week ago

Greams Road Chennai Tamil Nadu, India Workontrix Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Leading diagnostics center actively looking for a Customer Support Executive in Chennai location

Role: Tele Calling Tamil/English (No Target)

No. of Openings: 5

Qualification: Any Graduate

Experience: Fresher or 1 - 2 years of relevant experience in Tele-calling/Customer Support process.

Salary: INR INR 20000/Month (Based on experience)

Shift: Rotational Shift

Shift Timings: 6am - 3pm | 12.30pm - 9pm | 9pm - 7am (No night shift for female candidates)

Job Location: Greams road, Thousand Lights, Chennai

Skills Required:

- Good communication skills

- Basic system knowledge

Job Summary:

- Handling incoming calls from patients, addressing their inquiries, and providing information about offered services and procedures.

- Making outbound calls to patients to schedule appointments, confirm appointments, or provide reminders about upcoming appointments.

- Providing excellent customer service and addressing patient concerns or complaints in a professional and empathetic manner.

- To coordinate with internal team for service booking confirmations and patients reports follow-up.

- Keeping detailed records of all patient interactions and any relevant information for future reference or reporting purposes.

Only immediate joiners are required.

Job Types: Full-time, Permanent

Pay: ₹13, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Greams Road, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Telecalling: 1 year (Preferred)

Work Location: In person

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