Customer Support Executive

2 days ago

Greams Road Chennai Tamil Nadu, India Workontrix Full time

Leading diagnostics center actively looking for a **Customer Support Executive** in **Chennai** location

**Role**: Tele Calling **Tamil/English** (No Target)
**No. of Openings**: 5
**Qualification**: Any Graduate
**Experience**: Fresher or 1 - 2 years of relevant experience in Tele-calling/Customer Support process.
**Salary**: INR 15000 - INR 20000/Month (Based on experience)
**Shift**: Rotational Shift
**Job Location**: Greams road, Thousand Lights, Chennai
**Skills Required**:

- Good communication skills
- Basic system knowledge

**Job Summary**:

- Handling incoming calls from patients, addressing their inquiries, and providing information about offered services and procedures.
- Making outbound calls to patients to schedule appointments, confirm appointments, or provide reminders about upcoming appointments.
- Providing excellent customer service and addressing patient concerns or complaints in a professional and empathetic manner.
- To coordinate with internal team for service booking confirmations and patients reports follow-up.
- Keeping detailed records of all patient interactions and any relevant information for future reference or reporting purposes.

**Only immediate joiners are required.**

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Greams Road, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telecalling: 1 year (preferred)

Work Location: In person

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