Customer Service Executive

1 week ago

Mumbai, Maharashtra, India Aliens Tattoo Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About Aliens

Tattoo At Aliens Tattoo, we don't just sell tattoos — we create meaningful experiences. As pioneers in the tattoo industry, we blend creativity, storytelling, and professionalism to deliver world-class body art and client service.

Role Summary

As a Sales Executive, you'll be the first point of contact for high-intent tattoo inquiries.

Your role is to guide potential clients through their journey — from enquiry to consultation and final booking — ensuring a seamless and high converting sales experience.

Key Responsibilities

  • Lead Management: Handle all inbound and outbound leads across calls, chats, and CRM systems.

  • Sales Execution: Convert enquiries into booked consultations and close high-value deals.

  • CRM & Dialler Usage: Work efficiently on Zoho CRM and Ozonetel dialler to manage follow-ups and call targets.

  • Consultation Scheduling: Book, confirm, and follow up on consultation appointments.

  • Client Engagement: Deliver an exceptional client experience aligned with Aliens Tattoo's values.

  • Retention Sales: Upsell, cross-sell, and secure repeat business from existing clients.

  • Coordination: Work closely with studio managers and tattoo artists to ensure smooth handovers.

  • Reporting & QA: Maintain clean CRM data, meet daily reporting standards, and implement QA feedback.

What Success Looks Like

High lead-to-consultation and consultation-to-sale conversion rates Consistently meeting or exceeding monthly sales targets Maintaining excellent QA scores and client satisfaction (NPS)

Zero overdue follow-ups and clean CRM hygiene

Key Skills & Competencies

  • Strong communication and persuasive sales skills
  • CRM (Zoho), dialler (Ozonetel), and chat platform (Gupshup) proficiency
  • Goal-driven and self-motivated with a strong sense of ownership
  • Ability to handle objections and close high-ticket deals Passion for the creative industry and customer-first approach

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