Service Delivery Officer

2 days ago

Delhi, Delhi, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Service Delivery Officer-SRGTASC-Government BusinessRegional sales

  • Manage service and operation for Embassies & diplomat clientele.
  • Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues
  • Responding to client inquiries on documentation, account activities, statements and product and/or service information.
  • Coordinating with support functions, CPC/RPC/Trade/Treasury for account opening, account servicing & Trade related transactions.
  • Meeting existing clients regularly, active day-to-day interaction, understanding their needs & providing best in class service & solutions.
  • Responsible for ensuring that all auditble points are recorded and maintained as per the process.
  • Addressing complaint and escalations received at Grievance redressal desk/ Nodal officer
  • Ensuring that mails/ communications coming from clients are handled promptly
  • Maintaining a strong business relationship with branch banking team & other concerned departments
Experience LevelMid Level

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