Member(Service Delivery)
23 hours ago
Job Description
- Managed PAN India service delivery for Government/PSUs/Defense clients, adherence to SLAs and on-time execution of services..
 - Coordinate with Field Engineers to ensure smooth and consistent service delivery and resolve issues proactively.
 - Ensured timely billing and payment collections, supporting healthy cash flow management.
 - Improved customer satisfaction through data analysis and consistent delivery that met or exceeded client expectations.
 - Managed end-to-end service delivery operations, including vendor and logistics management, ensuring seamless operations.
 
Requirement
- BE/ B.Tech /MCA/BCA/B.SC/Diploma in IT Hardware/Networking
 - Minimum 5 Years experience in Government clients Management
 - Good Communication Skills (Verbal and Written communication)
 - Excellent command on Ms. Excel
 - Should have working experience on Service desk/Ticketing tools.
 
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