Assistant/ Associate – Office of the Controller of Examinations

About the Office of the Controller of Examinations

The Office of the Controller of Examinations (CoE) is the central administrative unit responsible for planning, organizing, and overseeing all aspects of examinations and assessments within the IIHS (Institution Deemed to be) University, hereinafter referred to as the 'University'. This office ensures the smooth conduct of examinations, from scheduling and question paper preparation to evaluation, grading, and the timely declaration of results. The office upholds academic integrity, confidentiality, and fairness in the examination process while also managing processes related to revaluation, makeup examinations, and issuance of transcripts and degree certificates. Serving as a vital link between academic program offices, faculty, students, and the University administration, the CoE plays a crucial role in maintaining standards of quality, transparency, and accountability in the academic evaluation system.

Job Description

We are seeking an enthusiastic and process-oriented individual to provide support in implementing policies, procedures and guidelines at the Office of the CoE. The primary focus of this role is to ensure smooth conduct of examinations, announcements of results on time, and gather feedback from various stakeholders for continuous improvement in the performance of the Office of the CoE.

The incumbent should possess a process-oriented mindset along with the ability to think non-linearly and out-of-the-box. S/he will have the opportunity to be part of a team that is in the process of setting up and building the policy, process and guideline documentation framework from the ground up.

This could be either a regular position or a 11- month contractual engagement, renewable on mutual consent, with the potential to turn into a regular position over time.

Activities and Tasks

Responsibilities would include, but not be limited to, the following:

• Maintaining an organised repository – physical and digital – of all examination-related documents; preparing checklists and circulating them to ensure compliance with exam-related processes;
• Supporting the Office of the COE in managing daily operations;
• Collecting and compiling data and reports from different stakeholders for exam-related activities;
• Providing administrative assistance during examinations (hall tickets, seating plans, attendance, etc.);
• Supporting audit and inspection readiness by ensuring that documentation is updated and accessible;
• Acting as a liaison with faculty and the academic program office for routine examination-related follow-ups;
• Performing other day-to-day tasks related to the office;
• Helping in the preparation of dashboards to showcase the insights derived from analysing results of all types of assessments;
• Providing support in the preparation of analytical reports for sharing with the academic office, faculty and University administration as appropriate.

Structure and Reporting

The assistant will report to the Controller of Examinations at IIHS and will be required to collaborate effectively with a diverse group of internal teams and students.

Person Specification

The ideal candidate should have:

• A Bachelor's degree from any field;
• 2-3 years of experience in academic administration, preferably in an examination or quality assurance cell;
• Some knowledge of higher education regulations and accreditation requirements;
• Ability to translate written policies into operational workflows;
• Good training skills for effective policy, process and guideline rollout;
• Ability to consistently ensure the audit and inspection readiness of documentation;
• Strong communication and interpersonal skills, and the ability to work collaboratively with multiple stakeholders;
• Good academic writing and documentation skills with excellent ability to express in the English language;

• Process orientation with strong attention to detail;

• The ability to work both independently and as part of a team in a fast-paced environment.

This could be either a regular position or a 11- month contractual engagement, renewable on mutual consent, with the potential to turn into a regular position over time. This offer is on an exclusive basis, which implies that other professional assignments (whether compensated or not) that bear a potential conflict of interest with IIHS cannot be undertaken.

The search will remain open until the position is filled.

Location

This position is based in Bengaluru and may entail travel to other locations in India.

Review and Assessment

The role and performance of the incumbent shall be subject to normal review and assessment systems at IIHS.

Diversity Policy

IIHS is an equal opportunity employer that encourages women, people with disabilities and those from economically and socially excluded communities with the requisite skills and qualifications to apply for positions.