
Operations Administrator
18 hours ago
About the Role
Siddaganga Travels a leading name in premium charter and fleet management services, is looking for an Operations & Booking Executive to coordinate daily bookings, communicate with customers, manage drivers, and ensure smooth trip execution using our in-house ERP system.
Key Responsibilities
- Customer Communication:
- Handle customer calls, messages, and inquiries for vehicle bookings.
- Provide quotations, confirm bookings, and share vehicle details.
- Maintain professional communication throughout the booking process.
- Driver Coordination:
- Assign duties and update drivers on trip schedules and reporting locations.
- Ensure drivers receive vehicle and client details promptly.
- Track trip status and handle any on-route updates or issues.
- ERP & Reporting:
- Record all bookings, driver allocations, and trip details in the company ERP.
- Update status of vehicles, trips, and payments accurately.
- Maintain logs for completed and upcoming trips.
- Operations Support:
- Liaise with fleet, maintenance, and finance teams for trip readiness.
- Coordinate replacements or alternate arrangements if required.
- Maintain a high level of service quality and responsiveness.
Skills & Qualifications
- Excellent communication skills in English, Kannada, and Hindi (preferred).
- Strong multitasking and coordination ability.
- Basic computer knowledge (Excel, WhatsApp, Email, ERP systems).
- Prior experience in travel, logistics, or fleet operations preferred.
- Ability to handle time-sensitive tasks and customers professionally.
Compensation & Benefits
- Salary: ₹18,000 – ₹25,000 per month (based on experience).
- Performance-based incentives.
- Opportunity to grow within a leading travel and logistics brand.
Work Schedule
- 6 Days a Week (Flexible Hours as per Operations)
- Location: Rajajinagar, Bengaluru
Job Types: Full-time, Permanent
Pay: ₹12, ₹33,322.99 per month
Work Location: In person
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