Operations Administrator

2 days ago

Rajajinagar Bengaluru Karnataka, India SIDDAGANGA TOURS & TRAVELS Full time ₹ 1,80,000 - ₹ 3,00,000 per year

About the Role

Siddaganga Travels a leading name in premium charter and fleet management services, is looking for an Operations & Booking Executive to coordinate daily bookings, communicate with customers, manage drivers, and ensure smooth trip execution using our in-house ERP system.

Key Responsibilities

  • Customer Communication:
  • Handle customer calls, messages, and inquiries for vehicle bookings.
  • Provide quotations, confirm bookings, and share vehicle details.
  • Maintain professional communication throughout the booking process.
  • Driver Coordination:
  • Assign duties and update drivers on trip schedules and reporting locations.
  • Ensure drivers receive vehicle and client details promptly.
  • Track trip status and handle any on-route updates or issues.
  • ERP & Reporting:
  • Record all bookings, driver allocations, and trip details in the company ERP.
  • Update status of vehicles, trips, and payments accurately.
  • Maintain logs for completed and upcoming trips.
  • Operations Support:
  • Liaise with fleet, maintenance, and finance teams for trip readiness.
  • Coordinate replacements or alternate arrangements if required.
  • Maintain a high level of service quality and responsiveness.

Skills & Qualifications

  • Excellent communication skills in English, Kannada, and Hindi (preferred).
  • Strong multitasking and coordination ability.
  • Basic computer knowledge (Excel, WhatsApp, Email, ERP systems).
  • Prior experience in travel, logistics, or fleet operations preferred.
  • Ability to handle time-sensitive tasks and customers professionally.

Compensation & Benefits

  • Salary: ₹18,000 – ₹25,000 per month (based on experience).
  • Performance-based incentives.
  • Opportunity to grow within a leading travel and logistics brand.

Work Schedule

  • 6 Days a Week (Flexible Hours as per Operations)
  • Location: Rajajinagar, Bengaluru

Job Types: Full-time, Permanent

Pay: ₹12, ₹33,322.99 per month

Work Location: In person

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