Customer Relationship Executive

15 hours ago

Chennai, Tamil Nadu, India Tint Tone & Shade Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Job Role :

The Client Relationship Executive (CRE) plays a crucial role in driving business growth by managing and optimizing the lead process, supporting business managers, and ensuring a seamless client experience. The CRE verifies marketing leads, allocates them efficiently, monitors progress, and maintains accurate records to achieve monthly sales targets. The ideal candidate is proactive, detail-oriented, and passionate about building and maintaining strong client relationships.

Key Roles & Responsibilities

  • Verify and validate all leads shared by the marketing team on a daily basis.
  • Assign verified leads to business managers and ensure timely follow-up for potential closures.
  • Monitor lead progress and collect regular updates from business managers to meet the monthly sales.
  • Maintain an accurate, updated lead sheet daily and submit a status report to the reporting manager.
  • Possess thorough knowledge of company service offerings to handle client inquiries confidently.
  • Keep the database of client contact details accurate and up to date.
  • Strive to meet and exceed individual and team sales goals.
  • Stay informed about current market trends and competitor activities to enhance client engagement.
  • Identify client needs and recommend suitable products or services.
  • Build and maintain long-term, positive relationships with clients and potential customers.
  • Conduct regular meetings with business managers and designers to align on targets, expectations, and progress.
  • Address clients with professionalism and respect at all times, maintaining a positive company image.
  • Record every client interaction, follow-up, and sales activity accurately in the CRM system.
  • Revisit and requalify unresponsive leads to improve lead conversion efficiency.
  • Handle client concerns or grievances promptly and effectively to preserve company reputation.
  • Go the extra mile to facilitate the achievement of the company's overall sales goals.
  • Maintain detailed notes of all sales calls, meetings, and client feedback for reporting and improvement.

Qualifications & Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 1–3 years of experience in client relations, inside sales, or business development.
  • Strong communication, interpersonal, and organizational skills.
  • Proficiency in CRM tools and MS Office (Excel, PowerPoint, Word).
  • Goal-driven, proactive, and capable of working in a fast-paced environment.
  • Excellent attention to detail and ability to multitask.

Key Performance Indicators (KPIs)

  • Number of verified leads processed daily/weekly
  • Lead follow-up compliance rate
  • Lead-to-conversion ratio
  • Monthly sales contribution
  • Accuracy and timeliness of reports
  • Client satisfaction and retention metrics

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