Analyst-Freshers (Dispute/ ACH Process)

1 week ago

Gurugram Noida, India NLB Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Card Disputes Fresher Role

Responsibilities:

  • Review and analyze customer dispute requests related to credit or debit card transactions.
  • Verify transaction details and supporting documents to determine the validity of disputes.
  • Ensure compliance with regulatory and bank guidelines (Visa/Mastercard/Amex dispute rules).
  • Accurately log, track, and update case details in internal systems.
  • Communicate with customers, merchants, and internal teams to gather required information.
  • Assist in chargeback processing, representment, and recovery activities as per timelines.
  • Identify potential fraud indicators and escalate cases as needed.
  • Maintain high accuracy and turnaround time in resolving disputes.
  • Support the team with administrative tasks and reporting as assigned.
  • Learn and apply dispute resolution workflows and systems effectively.

US Mortgage

Role & responsibilities:

Review requests for US Mortgage to ensure they are complete and can be moved to underwriting.

  • Conduct comprehensive reviews of complete applications.
  • Perform financial analysis to determine borrower eligibility based on investor or insurer programs and guidelines.
  • Issue approval letters to customers and monitor trial periods, if applicable.
  • Generate final terms for workout agreements.
  • Collaborate with the title team to review property reports and ensure clear title for modifications.
  • Process reviews and handle No Doc & Streamline related programs
  • Partner with vendors to generate modification and partial claim documents.
  • Review and quality check executed modification/partial claim documents for accuracy.
  • Initiate document recording with the County Clerks Office.

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