us debt

6 days ago

Noida, Uttar Pradesh, India CAREER BLOC Full time ₹ 3,00,000 - ₹ 6,00,000 per year

About The Opportunity
A company operating in the Financial Services sector specialising in US consumer debt recovery and accounts receivable outsourcing. We run high-compliance, performance-driven collections programs for lenders, fintechs and credit issuers across the United States. This on-site role in India focuses on outbound US debt collections, dispute resolution and payment arrangements while maintaining strict regulatory compliance.

Role & Responsibilities

  • Conduct outbound and inbound collections activities for US consumer accounts to negotiate payments, settlements and structured payment plans in compliance with FDCPA/TCPA.
  • Operate dialer and CRM systems to manage case queues, update account records, document call outcomes and ensure accurate audit trails.
  • Perform skip-trace research and leverage third-party databases to locate debtors and validate contact information.
  • Process payments and set up ACH/card arrangements; reconcile transactions and coordinate with payment operations for settlements.
  • Handle disputes and sensitive account issues; escalate legal or compliance matters to internal teams and prepare required documentation for audits.
  • Meet productivity and quality SLAs, participate in QA reviews, and apply feedback to continuously improve collection performance.

Skills & Qualifications
Must-Have

  • FDCPA compliance
  • TCPA compliance
  • Five9
  • Salesforce
  • Skip tracing
  • ACH processing

Preferred

  • TLOxp
  • LexisNexis
  • FICO Debt Manager

Additional Qualifications

  • Proven experience in US consumer debt collections (demonstrable handling of US accounts and payment negotiations).
  • Fluent US-English verbal skills with ability to manage sensitive conversations professionally.
  • Willingness to work on-site in India with rotating shifts overlapping US time zones and participate in compliance training.

Benefits & Culture Highlights

  • Competitive base pay plus performance-based incentives and monthly bonuses tied to collections metrics.
  • Structured on-site training, compliance certification support and clear career pathways into disputes, operations and leadership roles.
  • Collaborative, audit-driven culture with regular feedback loops and data-led performance coaching.

Apply if you bring strong US collections knowledge, regulatory discipline and hands-on experience with dialer/CRM platforms to deliver measurable recovery results in a high-accountability environment.

Skills: lexisnexis,salesforce,consumer debt,skip tracing,us debt,five9

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