us debt
5 days ago
About The Opportunity
A company operating in the Financial Services sector specialising in US consumer debt recovery and accounts receivable outsourcing. We run high-compliance, performance-driven collections programs for lenders, fintechs and credit issuers across the United States. This on-site role in India focuses on outbound US debt collections, dispute resolution and payment arrangements while maintaining strict regulatory compliance.
Role & Responsibilities
- Conduct outbound and inbound collections activities for US consumer accounts to negotiate payments, settlements and structured payment plans in compliance with FDCPA/TCPA.
- Operate dialer and CRM systems to manage case queues, update account records, document call outcomes and ensure accurate audit trails.
- Perform skip-trace research and leverage third-party databases to locate debtors and validate contact information.
- Process payments and set up ACH/card arrangements; reconcile transactions and coordinate with payment operations for settlements.
- Handle disputes and sensitive account issues; escalate legal or compliance matters to internal teams and prepare required documentation for audits.
- Meet productivity and quality SLAs, participate in QA reviews, and apply feedback to continuously improve collection performance.
Skills & Qualifications
Must-Have
- FDCPA compliance
- TCPA compliance
- Five9
- Salesforce
- Skip tracing
- ACH processing
Preferred
- TLOxp
- LexisNexis
- FICO Debt Manager
Additional Qualifications
- Proven experience in US consumer debt collections (demonstrable handling of US accounts and payment negotiations).
- Fluent US-English verbal skills with ability to manage sensitive conversations professionally.
- Willingness to work on-site in India with rotating shifts overlapping US time zones and participate in compliance training.
Benefits & Culture Highlights
- Competitive base pay plus performance-based incentives and monthly bonuses tied to collections metrics.
- Structured on-site training, compliance certification support and clear career pathways into disputes, operations and leadership roles.
- Collaborative, audit-driven culture with regular feedback loops and data-led performance coaching.
Apply if you bring strong US collections knowledge, regulatory discipline and hands-on experience with dialer/CRM platforms to deliver measurable recovery results in a high-accountability environment.
Skills: lexisnexis,salesforce,consumer debt,skip tracing,us debt,five9
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