Manager - HR & Admin
3 days ago
Position Summary:
The Healthcare Operations Manager / Admin / HR Head is responsible for ensuring smooth daily operations, overseeing HR functions, and managing administrative processes within the healthcare facility. This role plays a key part in strategic planning, employee management, compliance, and supporting clinical departments to deliver efficient and quality care.
Key Responsibilities:1. Operations Management
- Supervise and streamline day-to-day healthcare facility operations.
- Implement and monitor SOPs for various departments (clinical and non-clinical).
- Coordinate between departments (nursing, pharmacy, diagnostics, billing, etc.) to ensure seamless patient care.
- Ensure availability of medical and non-medical supplies, equipment maintenance, and vendor coordination.
- Oversee patient admission, discharge, and feedback processes for service excellence.
- Monitor and improve KPIs for patient satisfaction, efficiency, and cost-effectiveness.
2. Administration
- Lead hospital administration including front desk, housekeeping, security, cafeteria, and maintenance.
- Ensure compliance with statutory and healthcare regulations (e.g., NABH, JCI, local health authority rules).
- Maintain accurate records of licenses, accreditations, audits, and legal documents.
- Budget planning and cost control for non-clinical departments.
3. Human Resources Leadership
- Develop and execute HR policies in alignment with organizational goals.
- Manage end-to-end recruitment, onboarding, training, and performance appraisals.
- Oversee payroll, attendance, leaves, and employee benefits administration.
- Address employee grievances, maintain workplace discipline, and ensure a positive work culture.
- Conduct employee engagement activities, health and safety programs, and training workshops.
4. Strategic & Financial Planning
- Support leadership in business planning, budgeting, and cost optimization initiatives.
- Analyze performance reports and suggest improvements in operational processes.
- Identify areas for automation and digital transformation to increase efficiency.
Key Skills and Competencies:
- Strong leadership, interpersonal, and communication skills.
- Knowledge of healthcare operations, hospital workflows, and regulatory compliance.
- Expertise in HR policies, labor laws, and people management.
- Proficient in using hospital management systems (HMS), HRMS, and MS Office.
- Problem-solving, analytical thinking, and decision-making capabilities.
Qualifications:
- Bachelor's degree in Hospital Administration, Healthcare Management, Human Resources, or related field.
- MBA/MHA/PGDHM or equivalent preferred.
- Minimum 5–10 years of experience in healthcare operations, HR, or administration (hospital/clinic/healthcare setup).
Preferred Certifications (if any):
- NABH Internal Auditor Training
- Certification in Healthcare Quality
- HR Certification (SHRM, HRCI, etc.)
Reporting & Collaboration:
- Reports directly to the CEO or Medical Director.
- Works closely with department heads, clinicians, finance, IT, and external partners.
Job Type: Full-time
Pay: ₹25, ₹45,000.00 per month
Work Location: In person
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