
Bpo Trainer
12 hours ago
Roles and Responsibilities
- Design and deliver training programs for BPO agents on outbound sales, health insurance sales, TNI (Training Needs Identification), TNA (Training Needs Analysis), OJT (On-the-Job Training), TTT (Train-the-Trainer) techniques.
- Develop customized training materials and resources to meet client requirements.
- Conduct regular assessments to evaluate trainee performance and provide feedback for improvement.
- Collaborate with clients to understand their specific needs and develop tailored solutions.
- Provide coaching support to trainers to enhance their skills in delivery methodologies.
Desired Candidate Profile
- 1-6 years of experience in BPO industry or related field.
- Strong knowledge of outbound sales, health insurance sales, TNI/TNA principles.
- Proficiency in designing and delivering effective training programs using various methodologies such as OJT/TTT.
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