Bpo Trainer

12 hours ago

Chennai, Tamil Nadu, India Eureka Outsourcing Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Design and deliver training programs for BPO agents on outbound sales, health insurance sales, TNI (Training Needs Identification), TNA (Training Needs Analysis), OJT (On-the-Job Training), TTT (Train-the-Trainer) techniques.
  • Develop customized training materials and resources to meet client requirements.
  • Conduct regular assessments to evaluate trainee performance and provide feedback for improvement.
  • Collaborate with clients to understand their specific needs and develop tailored solutions.
  • Provide coaching support to trainers to enhance their skills in delivery methodologies.

Desired Candidate Profile

  • 1-6 years of experience in BPO industry or related field.
  • Strong knowledge of outbound sales, health insurance sales, TNI/TNA principles.
  • Proficiency in designing and delivering effective training programs using various methodologies such as OJT/TTT.

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