service manager
1 day ago
We are looking for an experienced Service Mananger for our Honda Bigwing Motorcycle dealership in Tirur.
Roles & Responsibilities include:
- Managing the service department, ensuring efficient operations, and optimizing resources.Streamlining service processes, coordinating technicians, and allocating work efficiently.
- Ensuring customer satisfaction by providing exceptional service and resolving customer concerns.Addressing customer inquiries, handling complaints, and working towards a positive resolution.
- Monitoring and maintaining inventory levels of motorcycle parts and accessories.Regularly assessing stock levels, placing orders, and managing inventory control.
- Conducting performance evaluations of service team members and providing mentoring and coaching.
- Monitoring and reporting on service performance
- Ensuring that negotiated service levels are maintained.
- Coordinating efforts, incidents, or resolving technical problems
Qualifications are skills required:
- In-depth knowledge of motorcycle mechanics and troubleshooting techniques to effectively diagnose and resolve mechanical issues.
- Strong customer service skills to provide exceptional support and address customer concerns and inquiries in a professional and timely manner.
- Excellent organizational and multitasking abilities to manage a busy service department, ensuring efficient workflow and timely completion of repairs.
- Leadership qualities to oversee a team of service technicians, providing guidance, training, and performance evaluations to maintain a high level of productivity and service quality.
- Btech or Diploma in Mechanical or automobile
- Atleats 3 years of Experience as a Service manager or similar role in automotive sector
Job Type: Full-time
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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