Senior Service Manager

3 days ago

Tirur, Kerala, India KVR AUTOMOTIVE PVT LTD Full time ₹ 4,20,000 - ₹ 4,80,000 per year

Key Purpose

The Service Manager is responsible for the smooth functioning of the service department in an automobile dealership or repair facility. They supervise and coordinate the activities of the service team, including technicians, service advisors, and support staff. Their primary objective is to ensure excellent customer service, efficient repair processes, and adherence to safety and quality standards.

Duties & Responsibilities

  1. Team Management: Oversee and manage the service team, including hiring, training, scheduling, and performance evaluations.

  2. Workflow Management: Ensure efficient workflow within the service department, including proper allocation of resources, scheduling repairs, and maximizing productivity.

  3. Customer Service: Maintain high levels of customer satisfaction by addressing customer concerns, resolving issues, and ensuring effective communication throughout the repair process.

  4. Quality Control: Implement and maintain quality control processes to ensure that repairs and maintenance services meet or exceed industry standards.

  5. Budgeting and Cost Control: Manage the service department budget, monitor expenses, and optimize resource utilization to maintain profitability.

  6. Technical Support: Provide technical guidance and support to the service team, including troubleshooting complex repair issues and ensuring compliance with manufacturer specifications.

  7. Compliance: Ensure compliance with safety regulations, environmental standards, and industry regulations, such as proper disposal of hazardous materials.

  8. Relationship Building: Foster positive relationships with customers, suppliers, and other departments to enhance overall operational efficiency.

SKILLS Requirement

a) Strong technical knowledge of automobile repairs and maintenance processes.

b) Excellent leadership and managerial skills to effectively oversee and motivate a diverse service team.

c) Exceptional customer service and communication skills to interact with customers and address their concerns.

d) Proficient organizational and multitasking abilities to manage a busy service department.

e) Sound financial acumen to manage budgets, control costs, and drive profitability.

f) Problem-solving and decision-making skills to resolve complex repair issues and operational challenges.

g) Knowledge of industry regulations and compliance standards.

h) Proficiency in using computer software and systems commonly used in service department management.

Education

Graduate/Diploma in engineering with management qualification preferred.

Experience

Minimum 7 years of experience in automobile workshop, service function.

At least 5 years as team leader or department head role.

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Work Location: In person

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