Chat Process

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico,...

Join our team as a Non-Voice Email Support Associate.We welcome candidates with a qualification of PUC and graduates and postgraduates, both freshers and experienced individuals, to be part of our dynamic team.LIVE CHAT PROCESS (CUSTOMER SUPPORT)Step into a global career where your typing speed and communication skills shineResponsibilities:Handle email and...

Key ResponsibilitiesHandle customer queries via chat professionally and efficientlyProvide accurate information and resolve customer issuesFollow communication guidelines, process flows, and maintain quality standardsWork closely with operational teams to ensure seamless workflowMaintain data confidentiality and adhere to compliance guidelinesRequired...

Hiring for International Chat ProcessNeed candidates with excellent verbal and written communication skillsNeed candidates with good customer support knowledgeNeed candidates with Banking experience or prior chat experienceFreshers can also apply (Freshers with BE/BTECH/BSC/POSTGRADUATES are not eligible)Flexible to work in UK rotational shifts and...

Roles and ResponsibilitiesHandle customer inquiries via email and chat, providing timely and effective solutions.Process customer requests, resolve issues, and escalate when necessary.Maintain accurate records of all interactions with customers using CRM software.

Offline Interview for International chat support11:00 AM to 3:00 PM [Monday to Saturday]Recruiter Name-SwejanContact Please mention " Komatireddy Swejan Reddy-ARC -150 " on the top of your resume before you step into the office and also please mention "Komatireddy Swejan Reddy - ARC-150" in primary source while you register.**Designation: Associate and...

Roles and ResponsibilityHandle customer inquiries and resolve issues via chat and voice.Provide exceptional customer service and ensure satisfaction.Work effectively in a team to achieve common goals.Utilize problem-solving skills to address complex issues.Maintain accurate records of customer interactions.Continuously improve knowledge and skills to stay...

Process:UK International ProcessExperience:1–3 years in International Live Chat SupportLocation:Bangalore (Brookfield)Shift:UK Shift (Mid-Shift)Job Summary:We are looking for an experiencedLive Chat Support Executiveto join our team for a UK international process. The ideal candidate will have prior experience in handling international customers via live...

Offline Interview for International chat support11:00 AM to 3:00 PM [Monday to Saturday]Recruiter Name-Swejan Contact **Please mention ** Swejan -ARC -150 ** on the top of your resume before you step into the office and also please mention "Swejan- ARC-150" in primary source while you register.** Designation: Associate and Senior AssociateResponsibilities:...

Offline Interview for International chat support11:00 AM to 3:00 PM [Monday to Saturday]Recruiter Name-Swejan Contact **Please mention " Komatireddy Swejan Reddy-ARC -150 " on the top of your resume before you step into the office and also please mention "Komatireddy Swejan Reddy - ARC-150" in primary source while you register.** Designation: Associate and...