Chat Support Specialist

3 days ago

Bengaluru, Karnataka, India Firstsource Full time

Process:
UK International Process

Experience:
1–3 years in International Live Chat Support

Location:
Bangalore (Brookfield)

Shift:
UK Shift (Mid-Shift)

Job Summary:

We are looking for an experienced
Live Chat Support Executive
to join our team for a UK international process. The ideal candidate will have prior experience in handling international customers via live chat, ensuring prompt, professional, and accurate responses to queries.

Key Responsibilities:

  • Provide real-time assistance to customers via live chat for UK-based clients.
  • Resolve customer queries related to products, services, and account issues efficiently.
  • Maintain a high level of professionalism and empathy while interacting with customers.
  • Ensure accurate documentation of customer interactions in the system.
  • Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.
  • Collaborate with internal teams to escalate and resolve complex issues.

Required Skills & Qualifications:

  • Experience:
    1–3 years in international live chat support (mandatory).
  • Excellent written communication skills in English.
  • Ability to multitask and manage multiple chat conversations simultaneously.
  • Strong problem-solving and analytical skills.
  • Familiarity with CRM tools and chat platforms.
  • Willingness to work in UK shifts (including night shifts).

Preferred Qualifications:

  • Prior experience in UK or other international processes.
  • Knowledge of e-commerce, banking, or telecom domains is a plus.

Benefits:

  • Competitive salary and performance incentives.
  • Health insurance and other benefits.
  • Opportunity for career growth in a global process.

Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

  • Email Chat Support

    2 days ago

    Bengaluru, Karnataka, India scymes services pvt limited Full time

    We are looking for a detail-oriented and customer-focused Email and Chat Support Executive to handle customer queries related to banking operations. The role involves resolving issues via email and chat in a professional, timely, and accurate manner, ensuring high levels of customer satisfaction and compliance with internal policiesJob Type: Full-timePay:...

  • Chat Support Associate

    3 days ago

    Bengaluru, Karnataka, India Relyon Resources Full time

    Location: Bangalore (WFO) Shifts: Rotational Experience: 1–3 years (Chat/Email/Call Support) CTC: Up to 4.5 LPA (30% hike on current CTC) Education: Any Graduate Transport: Within 35 kms radius

  • Chat Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Uncle Delivery Express Full time ₹ 3,60,000 per year

    Key Responsibilities:Handling customer queries on Chat and Inbound callsIdentify and escalate priority issues to the Team Leader and Ops TeamActively participate in team meetingsHandle all queries in a polite, professional mannerEducate customers on services and processesAchieve agreed KPIs and ObjectivesAdhere strictly to shift schedulesAdhere to laid down...

  • EAP Counsellor – Chat Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Workplace Options Full time ₹ 80,000 - ₹ 1,20,000 per year

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we...

  • EAP Counsellor – Chat Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Workplace Options Full time ₹ 10,00,000 - ₹ 20,00,000 per year

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • EAP Counsellor – Chat Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Workplace Options Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • Chat Support Associate

    2 days ago

    Bengaluru, Karnataka, India Laundryheap Full time

    Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.You'll Make a Difference...

  • Chat Support Executive

    6 days ago

    Bengaluru, Karnataka, India Energine Solutions Full time

    Upto 5 LPA SalaryExperienced in chat/email process with excellent communication2 way cab - Night Shift || 5 days workingJob Type: Full-timePay: ₹178, ₹500,000.00 per yearWork Location: In person

  • International Chat Support

    1 day ago

    Bengaluru, Karnataka, India Firstsource Full time

    About FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India,...

  • Email & chat support Executive - Non voice ( Fresher)

    18 hours ago

    Bengaluru, Karnataka, India GetonCRM Solutions LLP Full time

    Location: Bengaluru, Karnataka (Office-based)Job Type: Full-TimeSalary: ₹18,000 – ₹30,000 per monthWe are hiring Email & Chat Support Executives for our Bengaluru office. This is a non-voice customer support role, suitable for freshers. The candidate will handle customer queries through email and chat only.Responsibilities:Handle customer queries via...