International chat process

3 days ago

Bengaluru, Karnataka, India Firstsource Full time

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients."

We are hiring for International Banking Chat Process

HR Recruiter (Reference): Sam Jeshurin

Position: CSA/Senior CSA

Job Title: Customer Support Associate International Banking

Job Category: Senior Associate / Associate Function/Department: Operations

Reporting to: Team Leader

Role Description:

A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed SLA.

Operational.

Roles & Responsibilities:

  • Ensure that the computerized records are captured accurately and maintained in prescribed manner.
  • Checks the data received from the client for complete details.
  • Re-enters the given data into a client specified format.
  • Solicits and compiles information and data related to processing activities.
  • Uses PC application and functions, such as Excel, Word or PowerPoint or client specified mainframes to update and load data sets.
  • Works efficiently towards achieving the SLA based on the project requirement and meets the specified quality standards
  • Assures protection of the systems and data by performing at least one system back up per day.
  • Generates statistical and data reports as required
  • Examine and evaluate document contents to ensure accuracy and to correct inconsistencies
  • Maintaining confidentiality, verifying information, building a physical filing system, backing up data and updating data entry software

Minimum Eligibility:

  1. Minimum 1 year of experience in International live chat process
  2. Education / Qualifications: Graduate / Undergraduate with experience in banking sector can apply.
  3. Both domestic and international chat experience can apply.

Shift: Mid Shift

Note:

  • Share your resume to the below mentioned WhatsApp number or to the Email ID with the subject of "Naukri - International Banking Process - (Your name)"
  • Resumes without Subject will not be taken into consideration.

Contact:

Sam Jeshurin

You can refer your friends as well

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or

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