Associate Relationship Manager-Corporate Coverage

23 hours ago

Pune, Maharashtra, India b-3044-47a7-a621-0e0120a896a4 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Requirements
Job Requirements
Role/Job Title:
Associate Relationship Manager - Corporate Coverage

Function/ Department:
Wholesale Banking

Job purpose: -
Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade.

Roles & Responsibilities

  • Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice.
  • This role further entails the responsibility of understanding client needs, business and sector characteristics.
  • Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank's policies.
  • The role bearer is accountable for customer acquisition, due diligence and recovery.
  • Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients.
  • Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.
  • Gather and leverage market intelligence to incorporate best practices.
  • Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.
  • Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes.
  • Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance.
  • Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business.
  • Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
  • Attract and retain best-in-class talent for key roles in their reporting structure.
  • Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.

Education Qualifications
Graduation: Any graduate

Post Graduation: Any postgraduate

Experience
: - 2-5 years of relevant experience in relationship management.

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