Customer Support Representative

2 days ago

Gorwa Vadodara Gujarat, India Alpha Dezine Services Pvt. Ltd Full time ₹ 2,52,000 - ₹ 3,12,000 per year

Working Days: Monday to Friday (Sat-Sun OFF)

Working Hours: 10 hours per day (US Shift) including 1-hour break

Job Overview:

We are looking for a proactive and detail-oriented Customer Support Representative (CSR) to join our dynamic team. The CSR will serve as the key communication link between our US-based clients and our in-house graphic design team. The ideal candidate should have strong communication skills and the ability to understand and relay design requirements clearly.

Key Responsibilities:

  • Act as a liaison between US clients and the internal design team.
  • Receive job details via email or phone call and process order entries in internal portals.
  • Understand design requirements related to vector files, business cards, envelopes, or promotional product mock-ups.
  • Accurately communicate customer instructions and expectations to graphic designers.
  • Make outbound calls to confirm artwork details and ensure client satisfaction.
  • Provide follow-up support to ensure smooth execution and timely delivery.
  • Maintain high-quality documentation of communication and order details.

Requirements:

  • Bachelor's degree in commerce, Arts, or Journalism.
  • Excellent verbal and written English communication skills.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Strong attention to detail and interpersonal skills.
  • Basic understanding of graphic design concepts is a plus (not mandatory).

Perks and Benefits:

  • Yearly Bonus
  • Provident Fund (PF)
  • Hands-on experience with global client communications

Schedule:

  • Night Shift (US Hours)
  • Monday to Friday

Language:

  • English (Must)

Job Types: Full-time, Permanent

Pay: ₹21, ₹26,000.00 per month

Benefits:

  • Leave encashment
  • Paid time off
  • Provident Fund

Work Location: In person

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