Operations & Administration Executive

Company:
 Desa

Location:
 Mumbai, Maharashtra, India

Employment Type:
 Full-time

Experience:
 3–4 Years

About Desa

Desa is a 
premium luxury
 Ayurvedic beauty and wellness brand. We honor India's ancient heritage by blending it with 
modern research and clinical insights
. We evolve this knowledge through 
contemporary formulation
 and design, ensuring our products effectively address 
modern day needs
. We are committed to building a brand that is sustainable, authentic, and deeply rooted in wellness. As we continue to grow our presence, we are seeking a driven and reliable Operations & Administration Executive to join our dedicated team in Mumbai.

Role Overview

We are looking for a proactive and highly 
detail-oriented professional
 to drive our end-to-end 
supply chain, logistics, and inventory management
. This is a 
multifaceted role
 that requires the seamless coordination of manufacturing partners and delivery processes, alongside providing essential support for 
digital marketing, brand activities, and website administration
. The ideal candidate will possess an inherent interest in Ayurveda and wellness, coupled with the ability to learn quickly and thrive in a dynamic, fast-paced startup environment.

Key Responsibilities1. Supply Chain & Logistics Management

• Manage and optimize the entire supply chain
   process, from coordinating with manufacturers to overseeing the flow of finished goods and final mile delivery.
• Negotiate rates, manage contracts, and maintain strong relationships
   with manufacturers and delivery partners.
• Oversee all outbound 
  order dispatch
   processes, meticulously ensuring timely and accurate deliveries to customers.

• Implement efficient inventory control procedures
  , conducting regular stock audits, and maintaining precise, real-time inventory records to minimize stockouts and overstocking.

• Order & Customer Fulfillment

• Handle all customer orders received via phone, WhatsApp, and other digital platforms efficiently and accurately.

• Manage the process for returns, exchanges, and refunds, ensuring resolutions are handled promptly and with a focus on high customer satisfaction.

• Serve as the primary point of contact for customer queries, product feedback, and comprehensive after-sales support related to delivery and fulfillment.

• Finance & Administrative Support

• Assist with foundational accounts tasks, including generating sales invoices and addressing fund-related queries.

• Maintain and track daily operational expense reports and help manage allocated operational budgets.
• Facilitate smooth and effective communication flow and documentation between cross-functional internal teams.

• Provide comprehensive support for general administrative tasks and documentation as required.

• Marketing, Brand Events, & Digital Support

• Provide logistical and administrative support for offline brand presence, including coordinating the setup and operations for 
  exhibitions and pop-up stores.

• Assist the team with basic 
  social media management
   activities, including content scheduling, monitoring engagement, and performance reporting.
• Support all branding initiatives and online marketing campaigns by coordinating creative materials, timelines, and logistics.
• Perform basic content updates and maintenance tasks for the company website and e-commerce platforms (e.g., product listing, banner updates).
• Provide general support for digital marketing and online sales documentation, and assist with coordination with external agencies as required.

Qualifications & Skills

• Experience:
   3–4 years of demonstrated experience in 
  Supply Chain Management, Logistics,
   or Operations, preferably within the FMCG or E-commerce sectors.
• Communication:
   Strong command of both spoken and written communication in English, along with proficiency in 
  Hindi and/or Marathi
  .
• Analytical:
   Highly organized, meticulous, detail-oriented, with proven skills in inventory management and proactive problem-solving.
• Financial Acumen:
   Basic, practical understanding of accounts, invoicing, and core financial processes.
• Adaptability:
   Proven ability to multitask effectively, prioritize shifting workloads, and manage time efficiently in a fast-paced, high-growth environment.
• Industry Interest (Preferred):
   A genuine interest in the Ayurveda, wellness, or premium beauty industry is a significant advantage.

What We Offer

• A significant opportunity for professional growth within a promising, 
  premium luxury
   Ayurvedic startup.
• A collaborative, dynamic, and learning-oriented work culture.
• Direct exposure to optimizing core business operations, supply chain strategy, and foundational digital marketing/branding activities.
• Competitive compensation package commensurate with experience and skills.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience to 

We look forward to reviewing your application

Thank You.