Salesforce Quality Assurance

2 days ago

Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Salesforce QA

  • 3–6 years of QA experience with a strong focus on Salesforce applications.

  • Hands-on experience with Karate framework for automation testing.

  • Strong knowledge of Salesforce Service Cloud modules including Omni-Channel, Case Routing, CTI flow, and Agentforce.

  • Experience testing Salesforce integrations (API, middleware, third-party apps).

  • Proficiency in writing, reviewing, and executing test scripts (manual & automated).

  • Familiarity with Agile methodologies, sprint planning, and defect triage.

  • Strong experience with JIRA, TestRail, or equivalent tools for defect tracking and test management.

  • Excellent analytical, problem-solving, and communication skills.

  • Design, develop, and maintain automation test scripts using the Karate framework for Salesforce applications.

  • Perform functional, integration, and regression testing across Salesforce Service Cloud features including Omni-Channel, Case Routing, CTI integrations, and Agentforce.

  • Validate end-to-end business processes, API integrations, and system workflows.

  • Write, review, and execute manual and automated test cases/scripts based on business requirements.

  • Collaborate closely with developers, business analysts, and product owners to understand requirements and ensure full test coverage.

  • Document and track defects using JIRA and provide detailed bug reports.

  • Manage test cases and results using TestRail (or similar test management tools).

  • Participate in QA planning, strategy discussions, and release readiness reviews.

  • Ensure compliance with quality standards and best practices for Salesforce testing

Experience LevelMid Level

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