Support Coordinator

2 days ago


Kakkanad Kochi Kerala, India Voxtron Solutions Full time ₹ 2,00,000 - ₹ 2,50,000 per year

We are looking for a Support Coordinator to join our team and act as the central point of contact for managing all support requests. This role is key to ensuring smooth communication between customers and our technical team, maintaining service quality, and meeting agreed SLAs. The ideal candidate will be highly organized, proactive, and customer-focused, with the ability to coordinate effectively between engineers, customers, and management. If you enjoy problem-solving, have strong communication skills, and thrive in a fast-paced support environment, we'd love to hear from you.

Position Title:

Support Coordinator

Role Overview:

The Support Coordinator will act as the single point of contact for managing support requests. The role ensures that all support issues are logged accurately, assigned promptly, and resolved within agreed SLAs, with proactive follow-up and escalation as required.

Key Responsibilities:

  • Log all incoming support requests into the CRM system accurately and promptly.
  • Assign tickets to the appropriate support engineer based on priority and skillset.
  • Track the progress of each request, ensuring completion within agreed SLA timelines.
  • Follow up with engineers and customers to confirm resolution and customer satisfaction.
  • Escalate delays or blockers to the relevant team manager or senior management.
  • Generate periodic reports on open, closed, and escalated tickets for management review.
  • Suggest process improvements to enhance support efficiency and customer experience.

Required Skills & Qualifications:

  • Strong organizational and time-management skills.
  • Good communication skills (written and verbal).
  • Ability to work with CRM/helpdesk tools.
  • Problem-solving attitude and proactive follow-up approach.
  • Experience in a support coordination or service desk environment preferred

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have prior experience working in a support coordination, service desk, or helpdesk environment?
  • Are you familiar with using CRM or helpdesk ticketing tools?
  • How many years of experience do you have in coordinating or managing support/service requests?
  • Are you comfortable following up with customers and engineers until issues are resolved?

Experience:

  • Technical support: 2 years (Required)

Language:

  • English (Required)

Work Location: In person



  • Kakkanad, Kochi, Kerala, India IBIZ TECHNOLOGY Full time ₹ 1,00,000 - ₹ 1,20,000 per year

    The Customer Support Coordinator is responsible for ensuring effective communication between customers and the support team. This role involves coordinating customer service activities, handling inquiries, resolving issues, and providing administrative support to ensure a seamless customer experience. The coordinator will play a key role in managing customer...


  • Kakkanad, Kochi, Kerala, India NEEROZHUKKIL VAIDYASALA PVT LTD Full time ₹ 10,000 - ₹ 1,50,000 per year

    JOB SUMMARYRole Purpose:To manage and coordinate logistics operations including third-party courier partners, direct courier bookings, customer complaint resolution, and shipment tracking to ensure smooth and timely deliveries to customers.Salary Range: Rs 10,000 / 15,000Experience Required:· 0–2 years in logistics/courier coordination or dispatch...


  • Kakkanad, Kochi, Kerala, India Aries Group of Companies Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Description:Job Title: Healthcare Coordinator (India-based)Role & Responsibilities:Coordinate patient cases remotely from India, ensuring smooth communication between patients, hospitals, and insurance/TPA partners.Support clients through the treatment life cycle — from initial inquiry to discharge.Handle documentation, medical report collection, and...

  • Project Coordinator

    1 week ago


    Kakkanad, Kochi, Kerala, India BILARA GROUP Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    Job Title: Project CoordinatorLocation: Kochi, KeralaCompany Name: BILARA GROUPAbout BILARA GROUPBILARA GROUP is a leading architectural construction company based in Kochi, committed to delivering innovative and sustainable design-build solutions. With a strong focus on quality, collaboration, and client satisfaction, we're looking to expand our team with a...


  • Kakkanad, Kochi, Kerala, India Voxtron Solutions Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    We are looking for a Customer Support Specialist to join our team and act as the central point of contact for managing all support requests. This role is key to ensuring smooth communication between customers and our technical team, maintaining service quality, and meeting agreed SLAs. The ideal candidate will be highly organized, proactive, and...

  • Support Coordinator

    2 weeks ago


    Edapally, Kochi, Kerala, India ShopYourJob Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Description – Support CoordinatorPosition OverviewWe are seeking a highly organized, presentable, and client-focused Support Coordinator to join our team. The role combines office administration, client onboarding, CRM management, HR coordination, social media support, and executive assistance to the CEO. As the front face to clients, the Support...


  • Kakkanad, Kochi, Kerala, India Voxtron Solutions Full time

    **Key Responsibilities**: 1. Call Management: Handle and route incoming calls professionally, ensuring prompt and courteous responses. Address customer inquiries, escalate them to the IT Support Manager when necessary. Maintain detailed call logs and records of interactions for follow-up. 2. Customer Interaction Support: Act as a point of contact between...


  • Kakkanad, Kochi, Kerala, India Global Public School Full time

    Jo **b Summary**: We are seeking a highly skilled and organized IT Support Executive to maintain and support our school’s IT infrastructure, including Smartboards, networks, lab machines, and digital hardware. **Key Responsibilities**: - Maintain and troubleshoot Smartboards, networks, and lab equipment. - Support events with visual media setups...


  • Kochi, India V support Solutions Full time

    Job Title ;Immigration Coordinator - Inside Sales - Total open position: 5 - Preferred only work at office - Salary: Based on their previous salary (maximum up to CTC: 4 LPA) + Incentive - Female/ Male - Location:Cochin (Kerala) - UG/PG - Excellent spoken & written in English - Active, Smart & Energetic - Minimum 1 - 2 years of Similar experience in the...


  • Kochi, India V Support Solutions Full time

    Identify prospective clients who wish to Immigrate. - Provide information, guidance, and support to clients regarding immigration process. - Provide information, guidance, and support to clients regarding immigration process. - Register and retain prospective clients for the organization. - Provide continuous support to clients until the commencement of case...